Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
Provider: KAPLAN PROFESSIONAL
Information and Communications
Word Processing requires the candidate to demonstrate the ability to use a word processing application to create everyday letters and documents.
Spreadsheets requires the candidate to understand the concept of spreadsheets and to demonstrate an ability to use a spreadsheet to produce accurate work outputs.
Participants will experience and learn to: 1. Communicate organisational communication policies and procedures to staff and monitor their compliance 2. Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures 3. Promote effective communication among staff taking into account diversity issues...
Leadership and People Management
Others
This unit covers recommending parameters, preparing and analyzing financial forecasts, implementing and managing budget plans, monitoring budget outcomes and presenting them to immediate supervisors.
Personal Development
Participants will experience and learn to: 1. List personal competencies acquired through learning and experience 2. Determine personal career goals taking into account personal competencies 3. State sources of and interpret information on potential employment opportunities 4. Select jobs that best match personal competencies and career goals and apply for jobs 5. Prepare for and attend job interv...
Productivity & Innovation
Participants will experience and learn to: 1. Collect relevant and current information on organisational performance standards and quality control policies 2. Identify the type(s) of performance deficiency and examine the cause(s) and their impact on organisation-related aspects 3. Identify the root cause(s) of the problem(s) with team members using appropriate group facilitation techniques 4. Gen...
Participants will experience and learn to: 1. Provide and clarify with team members on work-related information using appropriate communication techniques 2. Involve team members in the planning of work activities to promote ownership and commitment to work plan 3. Delegate duties and responsibilities taking into consideration the competencies of individual team members 4. Communicate thoughts and...
Workplace Safety and Health
1. Maintain Workplace Safety and Health Policies and Procedures