Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Productivity & Innovation
Provider: KAPLAN PROFESSIONAL
Human Resource Management Employment and Recruitment
Participants will experience and learn to: 1. Collect relevant and current information on organisational performance standards and quality control policies 2. Identify the type(s) of performance deficiency and examine the cause(s) and their impact on organisation-related aspects 3. Identify the root cause(s) of the problem(s) with team members using appropriate group facilitation techniques 4....
Customer Service
Refer to attached
Refer to attached.
Participants will experience and learn to: 1. Identify possible areas for continuous improvement and challenges in getting team to initiate actions for continuous improvement at the workplace 2. Lead and motivate team to initiate actions, ideas and suggestions to improve workplace or business performance 3. Assist team members to unleash their untapped innovation and creativity and increase the...
Participants will experience and learn to: 1. Recognise own emotional states, the causes of those emotional states and its effects on performance and interpersonal relationships at the workplace 2. Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace 3. Identify personal strengths and we...
Participants will experience and learn to: 1. Plan work improvement activities 2. Implement work improvement processes 3. Standardise improved work processes
Training for Workplace Literacy (Comprehensive)
Training for Workplace Literacy (Conversational)
Training for Workplace Literacy (Writing)
Training for Workplace Numeracy