Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
Participants will experience and learn to: 1. Evaluate information gathered from the news media to determine relevant issues and trends that affect the organisation both in the local and global contexts 2. Evaluate the implications of global competitiveness on ones job and organisation 3. Conduct training and development needs analysis using appropriate assessment methods and set learning goals ...
Provider: KAPLAN PROFESSIONAL
Others
Assess organisation¿s relationship with stakeholders to understand rationale and focus of stakeholder relationship enhancing programs and activities. ¿ Identify and evaluate role in stakeholder relationship enhancing programs and activities to support organisational strategies. ¿ Manage working level relationships with peer stakeholders to support stakeholder relationship enhancing programs and...
Productivity & Innovation
Participants will experience and learn to: 1. Set personal goals and align them to team goals 2. Identify ones role and responsibilities and their contribution towards the achievement of team goals 3. Identify personal strengths and weaknesses, list the strategies to overcome weaknesses and describe how personal strengths can contribute towards the achievement of team goals 4. Plan and complete ...
Participants will experience and learn to: 1. Analyse personal goals and align them to departmental goals 2. Examine personal role and responsibilities and their contribution to departmental success 3. Examine personal strengths and weaknesses, apply strategies to overcome weaknesses and use personal strengths to contribute towards the achievement of department goals 4. Plan, organise and execute ...
Participants will experience and learn to: 1. Identify symptom(s) that could lead to potential problem(s) at the workplace 2. Apply logical deduction to anticipate and detect problem(s) at the workplace based on symptom(s) and relevant information gathered 3. Analyse relevant information surrounding the perceived problem(s) and identify the exact problem using elimination process, objective reason...
1. Developing a critical thinking mindset when dealing with business issues 2. Challenging and rethink of ideas and provide insights to relevant stakeholders 3. Demonstrating problem-solving skills within own scope of work 4. Analyzing and report business issues and make recommendations to relevant stakeholders 5. Enhancing creative thinking skills among team members.
Participants will experience and learn: 1. cash flow projections and impact on management of cash flow 2. cash flow assumptions 3. potential issues identified from cash flow reports and recommendations
Participants will experience and learn to: 1. Plan work improvement activities 2. Implement work improvement processes 3. Standardise improved work processes
Customer Service
Refer to attached
Participants will experience and learn to: 1. Assess diversity issues that have implications on a work team working towards common goals and objectives 2. Align diverse work teams towards common goals and objectives 3. Examine the differences among the background of members in a diverse work team and their implications on maximizing team effectiveness and synergy 4. Establish a positive work cultu...
Participants will experience and learn to: 1. Plan daily quality control work activities 2. Facilitate & control process quality 3. Maintain process quality
Training for Workplace Literacy (Comprehensive)