Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Information and Communications
Provider: KAPLAN PROFESSIONAL
1. Interpret and analyse information received 2. Plan response to information received taking into account the social and cultural background of recipient of information 3. Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received 4. Identify signs, stages and causes of conflict with individuals or groups of people 5. Defi...
Leadership and People Management
Others
Training for Workplace Literacy (Conversational)
Learners are able to: 1. Set organisational budget plan direction in consultation with relevant stakeholders and aligned to overall organisational strategic plans. 2. Review organisational financial and treasury management policies, systems, budgets and plans to evaluate effectiveness in increasing business value. 3. Evaluate financial implications of financial and treasury management policies, sy...
Productivity & Innovation
Participants will experience and learn to: 1. Identify possible areas for continuous improvement and challenges in getting team to initiate actions for continuous improvement at the workplace 2. Lead and motivate team to initiate actions, ideas and suggestions to improve workplace or business performance 3. Assist team members to unleash their untapped innovation and creativity and increase their ...
Participants will experience and learn to: 1. Develop an organisational culture of innovation, enterprise and continuous improvement in consultation with stakeholders 2. Develop enterprise actions and strategies to improve organisational growth 3. Establish policies and strategies to promote initiative behaviour for continuous improvement at the workplace 4. Develop comprehensive policies that enc...
Participants will experience and learn to: 1. List personal competencies acquired through learning and experience 2. Determine personal career goals taking into account personal competencies 3. State sources of and interpret information on potential employment opportunities 4. Select jobs that best match personal competencies and career goals and apply for jobs 5. Prepare for and attend job interv...
Learners will learn to: - Map and evaluate business process using Value Stream Mapping tool - Defines and establishes the value flow as pulled by the customer - Identify and analyze non-value added steps or activities in a process using Value Stream Mapping Tool - Design and implement improvements to the business process - Measure and evaluate the improvement measures implemented against determine...
1. Apply Organisational Service Values and Systems 2. Contribute to Service Team Effectiveness 3. Follow-up post sales/service support 4 . Utilise and update a customer database
Human Resource Management Employment and Recruitment
Participants will experience and learn to: 1. Access available sources of information to identify global trends and interpret information that impact ones employability and job role 2. Identify the types of expectations and adjustments required in current and new job situation to stay employable and competitive in the global context 3. Identify the types of competencies required in current and n...