Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Refer to attached
Provider: KAPLAN PROFESSIONAL
Human Resource Management Employment and Recruitment
Participants will experience and learn to: 1. Analyse issues that affect the achievement of desired goals and outcomes in the macro context 2. Apply Systems Thinking approaches and processes to identify the root causes of non-achievement of desired goals and outcomes and the homeostasis of the organization 3. Use Systems Thinking tools to formulate possible solutions to resolve issues that affect ...
Participants will experience and learn to: 1. Assess personal competencies to formulate personal career goals 2. Conduct market research to establish personal career opportunities and develop a career plan to meet personal career goals 3. Review requirements of selected career path to develop a personal career portfolio 4. Synthesise personal competencies to develop personal brand and optimise use...
Participants will experience and learn to: 1. Manage customer expectations 2. Monitor the cost of quality 3. Assure work processes are performing in an acceptable manner using statistical techniques.
Training for Workplace Literacy (Comprehensive)
Training for Workplace Literacy (Conversational)
Training for Workplace Literacy (Writing)
Training for Workplace Numeracy
Information and Communications
Concepts of Information and Communication Technology (ICT) require the candidate to understand the main concepts of ICT at a general level, and to know about the different parts of a computer.
Presentation requires the candidate to demonstrate competence in using presentation software.