Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service Education and Training
Client engagement is vital to the growth of any organisations. Learn how to leverage on the available organisational resources to strengthen client relationships. This program also emphasizes on professional etiquette and tension resolving techniques. Program Highlights:Engage clients across the various platformsTypes of customer engagement platforms and its featuresIllustration of professional e...
Provider: LOYAL RELIANCE PTE. LTD.
Start building good relationships with your customers today! Pick up practical skills and knowledge to instill confidence in your clients and learn how to better establish relationships through customer loyalty programs. Program Highlights:Learn the importance of product knowledge and understanding customer profile- Learn the importance of product knowledge and understanding customer profileK...
Education and Training
Continuous self-development is paramount for leaders as it ensures that they have the necessary skills to align with and better develop superior teams. Program Highlights:Reduce communication breakdown amongst team members:Removal of communication barriersCommunication Techniques and StylesImprove personal and team decision making processes to reduce errorSMART ObjectivesAnalytical methods to...
As the main representatives of your business, it is essential for your service staff to possess the essential skills and knowledge to respond to tricky situations.Applying the appropriate communication techniques would assist staff in overcoming service challenges. Program Highlights:Identify potential causes of a problematic situation, which may lead to unsatisfied customersUnderstand factors lea...
Drive organizational success today with diversity! Learn to manage diversity in Singapore’s service environment today with the necessary skills and knowledge. Learn how to empower service teams by strengthening team relationships, promoting inclusiveness and how to cope with issues that may implicate service delivery. Program Highlights:Cultivate and foster an inclusive and diversified work...
A conducive work environment and good synergy between team members greatly contributes to the development of a company. Program Highlights:Build effective team units for work improvementsEssential communication techniquesOrganization Code of ConductWork ethics to improve effective team communicationsUnderstand the importance of workforce diversity and how to manage itCharacteristics of a diversifi...
Enhance the knowledge and improve the skills of staff in areas of Service Innovation. Understand the concepts behind Service Innovation and leverage on it to enhance customer experience. Program Highlights:Methods to leverage on Service Innovation concepts within the organizationSignificance and impact of Service InnovationFactors to improve customer experienceInitiate prospective service inn...
Workplace Safety and Health Education and Training
Embark on the bizSAFE journey to promote Workplace Safety & Health (WSH) through the recognition of your safety efforts. This program is crafted specifically for business leaders to take their first step towards demonstrating their commitment towards WSH! Through this program, leaders can pick up tips on:Provide understanding of the WSH Act and its subsidiary legislations including Workpl...