Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Workplace Safety and Health
Provider: AC&CS (PTE.) LTD.
Accounting Banking & Finance
In today’s business world, understanding the finance and accounting knowledge is no longer an option for Management and Executives. Indeed, organisation will be able to perform better and achieve superior results if all staff in the organisation is able to apply relevant finance and accounting tools in their jobs and functions.There is a growing trend to work in multi-disciplinary teams where kn...
Provider: Management Development Institute of Singapore (MDIS)
Sales & Marketing
This Diploma in Sales and Marketing Management (DSMM) is a professional marketing programme specially designed for those who wish to upgrade their knowledge and skills in sales and marketing, and to further their career. Previously known as DSM, it is widely recognised in Singapore as the professional sales or marketing manager's passport to a career in sales or marketing for over 20 years.The cha...
Provider: Marketing Institute of Singapore Training Centre
Business Management
The Advanced Diploma in Business Management is a professional business management programme specially designed for those who wish to upgrade their knowledge and skills in a wider context of the business environment and to advance their career goal.Programme ObjectiveThe Advanced Diploma in Business Management programme aims to provide students with a managerial orientation towards business managem...
Information and Communications
The corporate world is divided into two eras namely Before PowerPoint (BP) and After PowerPoint (AP). Indeed, it is hard to imagine life in the world of corporate speechmaking today without the visuals supplied by PowerPoint.ObjectivesUpon completion of this workshop, participants will be able to;This course forms an excellent formal introduction to Microsoft PowerPoint.Participants will lea...
Legal
Almost daily we make contracts. Ignorance is not a privilege. It is a misfortune. Managers, company directors, executives and businessmen need to clearly understand contract law. Now it is even more important to understand how contracts can be made electronically through the email and the world wide web over the internet. Get a thorough understanding of the principles of contract law through this ...
Provider: Marketing Institute of Singapore
Personal Development
Businesses today are experiencing revolutionary strides which have resulted in new methods of exceeding the expectations of stakeholders. How can we constantly evaluate the transformation and continue to re-engineer the processes to meet these increasing demands?Critical thinking clarifies goals, examines assumptions, discerns hidden values, evaluates evidence, accomplishes actions, and assesses c...
Do you use charts and figures to persuade and communicate effectively? A picture tells a thousand words – effective marketers, managers, leaders and communicators need to make use of charts and figures to convince, persuade and sell more effectively and powerfully. This interactive one-day course will equip you with practical techniques and knowledge on charts and figures to increase the impact ...
Sales & Marketing Customer Service
Many people find it difficult to carry on a business conversation or undertake "small talk", but if you do it right, the payoff can be big. The late Mark McCormack, founder and chairman of International Management Group (now IMG) once said, "All things being equal, people will buy from a friend. All things being not quite so equal, people will still buy from a friend". So the first step to startin...
Business Management Customer Service
Competition is everywhere and companies have spent great efforts in using effective customer acquisition and retention programmes, ranging from loyalty reward to subscription-based membership programmes, for winning customer loyalty and commitment. It is imperative for organisations to continue retaining the most valued customers and acquiring new ones for business sustainability.An effective cust...
Sales & Marketing marketing management
Do you or your team encounter difficulty in getting approval for your marketing campaigns? Has it occurred to you that whilst your idea sells, you may have under-estimated the financial hurdles which are blocking that approval? Or are there frequent instances where your company is unable to grow the business because marketing proposals fail to get endorsement from the finance team? This could be b...
Advertising Sales & Marketing
This course will equip salespeople with the necessary knowledge and competencies to sell effectively in a highly competitive market where products and services are highly commoditised and differentiating them becomes increasingly difficult. Salespeople who especially supply products which are non-strategic to their B2B customers face very tough challenges. Selling features and benefits no longer w...
Successful businesses plan to align meaningful marketing strategies to address to the changing marketing conditions. They adopt appropriate marketing strategies to maximize opportunities and hence increase greater customer value that enhance brand positioning and business sustainability.This workshop uses a practical and team/peer-based approach. Through workplace scenarios, it takes participants ...
Objective Workplace Safety and Health (Risk Management) Regulations took effect from 1 Sep 2006. In this new framework of occupational safety and health, stakeholders such as employers, self-employed persons and principals have the responsibility of identifying safety and health hazards at the workplace and taking appropriate actions to eliminate the hazards or mitigate the risks associated with ...
Provider: Building and Construction Authority
Customer Service
As service providers, we sometime find ourselves facing or handling "difficult customers". When we have to deliver "bad news", say "no" to customers or to people in power, we're often tempted to placate with a "yes". It is indeed a challenge trying to balance the need to be service-oriented and the need to deliver difficult messages to our customers. This one-day course teaches service providers h...
This course provides a fast track understanding of the Corporate Communications landscape and the elements involved in developing strategies to promote the work of your organisation. Organisations are usually careful to preserve the sensitivities of their clients and the issues they deal with.The course will offer tools for anyone involved in corporate communications to deal with the balancing act...
UK's Most Popular Social Media Marketing Introduction Course is now in Singapore! A 2-day complete course that introduces you to the power of Social Media Marketing & Online PR, with real-life international and local case studies.Intensive course covering the complete lifecycle of Social Media MarketingTake advantage of powerful social media channels like Facebook, Youtube and LinkedIn fo...
Customer Service service Management
Many organisations have customer satisfaction as a key performance target. It is practically impossible to achieve the “zero-defects” all the time. Things do go wrong at times. Some service failures and customer dissatisfaction is almost inevitable in our real world. If service lapses are almost inevitable, then it is crucial that organisations have proper service recovery strategies to win ov...
Distributor sales networks demand different approaches and controls from managing a traditional direct sales force. This course will ensure the channels you choose become a value-added asset to your total sales and marketing plan.Learning Outcomes:Understanding productivity drivers of distribution effectivenessPerformance evaluation of channel managementCourse Outline:The Fit of Distribution Syste...
Provider: KAPLAN PROFESSIONAL