Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Hotel & Accommodation
This is an Operations level core unit of 3 credits. On completion of this unit, participants will have the knowledge and application skills in handling guest arrival and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
This is an Operations level core unit of 2 credits. On completion of this unit, the learner will have knowledge and application skills in promoting tourism and be able to apply them to the workplace.
Human Resource Management Employment and Recruitment
This is a Managerial level unit of 1 credit. On completion of this unit, participants will have the knowledge and application skills in Manage Loss Prevention and be able to apply to the workplace.
Research & Product Development
On completion of this unit, the learner will have knowledge and application skills in seeking sponsorship and being able to apply them to the workplace.
Tour and Travel Services
This is an Operations level core unit of 4 credits.On completion of this unit,participants will have the knowledge and application skills in maintaining guest/resident accounts and be able to apply them to the workplace.
This is an Operations level core unit of 3 credits. On completion of this unit, participants will have the knowledge and application skills in providing visitor information and be able to apply them to the workplace.
Wholesale and Retail Trade
This is an Operations level unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in Sell Products and Services and be able to apply to the workplace.
Customer Service
This is an Operations level core unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in interacting with guests and be able to apply them to the workplace.
The “Coach for Service Performance” module addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. Learners will also gain experience through learning and practising the use of coaching techniques to close service gaps, as well as learning how to monitor the progres...
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Learner will have the knowledge and application skills in maintaining guest/resident accounts and be able to apply them to the workplace
Provider: ASCOTT INTERNATIONAL MANAGEMENT (2001) PTE LTD
Learner will have the knowledge and application skills in providing reservation services and be able to apply them to the workplace.
Workplace Safety and Health
Provider: EDES ACADEMY PTE. LTD.
Accounting Banking & Finance
on completion of the unit, the learner will have knowledge and application skills in monitoring income and expenses and be able to apply them to the workplace.
Provider: PROJECT DIGNITY PTE. LTD.
Information and Communications
To be able to use Microsoft Powerpoint 2010
Perform Advanced Spreadsheet Functions
To understand and able to use internet and outlook
Domestic Cleaning
Provider: CENTER FOR COMPETENCY-BASED LEARNING AND DEVELOPMENT PTE. LTD.