Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Productivity & Innovation
The learner will be able to demonstrate innovation and initiative to initiate and sustain continuous improvement at the workplace while identifying, evaluating and managing risks asscoiated with innovating and taking initiative at an individual level.
Provider: TRAINING VISION INSTITUTE PTE. LTD.
On completion of the unit, the learner will be able to understand and apply self-awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace.
The learner will acquire the techniques in problem solving and decision making, including proactively identifying the root causes to a problem, generating and evaluating alternative solutions, making appropriate decisions and taking responsibility for the decisions within own circle influence.
Information and Communications
On completion of this unit, the learner will be able to use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.
The learner will be able to identify areas for continuous improvement and apply strategies to facilitate, motivate and sustain initiative and innovation in the team while also being able to identify, evaluate and measure risks associated with innovation and taking initiative at a team level.
Customer Service
Individual will be able to successfully perform the following: 1. Recognise the impact of one’s professional image and persona on the organisation 2. Project a professional image and persona in accordance with organisational guidelines 3. Demonstrate effective communication skills when interacting with customers at the workplace
Leadership and People Management
• To be able to understand the importance of a business framework • The Impact of Ethics and Corporate Governance • Appreciate the aspects of Operations Strategy • The need for Internal and External Compliance • Communicating Organisational Responsibilities • Engaging Employees & Providing Directions
1. Improvement in service level to members/guests 2. Increase in staff’s confidence level when communicating with members/guests 3. Increase in level of communication level between staff, coworkers and management
• Defining Organization’s Goals & Standards in Service Operations. • Identify and Recognise One’s Role in the Process of Operational Excellence • Ablility to map processes and identify gaps • Contributing to Continual Improvement in Service Performance and Operations
This course addresses the knowledge and application skills required to lead a team to deliver service excellence that is in line with the organisation's customer-centric strategy. It includes promoting a customer-centric environment and analyzing the team's performance to identify areas for improvement.
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To be able to use Microsoft Powerpoint 2010
Perform Advanced Spreadsheet Functions
To understand and able to use internet and outlook
Skills and knowledge required to be personally effective in the role of senior manager.
At the end of this programme, participants will be able to: i. Build workplace relationships ii. Promote workforce diversity iii. Manage conflicts
To equip their staff - Programming Staff (Operators) with Beginners Level Literacy in order that they are able to perform in their job better.
To facilitate the implementation of a Productivity Framework according to the Productivity Road Map and Action Plan developed
On completion of this course the learner will be able to apply a systematic and rational process in solving problems and making decisions.
Learner will acquire the techniques in problem solving and decision making.