Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Productivity & Innovation
Training for Workplace Literacy (Conversational)
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Training for Workplace Literacy (Writing)
Training for Workplace Numeracy
Workplace Safety and Health
On completion of this course participants will be able to understand the workplace safety and health policies, procedures and programmes. Participants will be provided with the technical knowledge to educate workers on workplace safety and health policies, procedures and programmes. The participants will also be able to implement and control workplace safety and health management programmes toget...
Customer Service
On completion of this unit, participants should expect to have acquired competencies in the 3 key performance statements, namely: Performance Statements A competent individual must be able to successfully perform the following: PS1 Gather information relating to the industry in which the organisation operates PS2 Analyse impact of internal and external trends on the organisation PS3 Monitor intern...
The learner will be able to evaluate and apply personal goal setting and align it to organizational goals, while being able to apply strategies to overcome weakness and leverage on is strengths to be more efficacious in contributing toward the organization. In additional, the learner will be able to apply various tools, technique and strategies to effective time and financial management while main...
Learner will be able to promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issue into consideration.
Learner will be able to understand and apply self awareness techniques and emotional intelligence principles such as self confidence, flexibility, conscientiousess and initiative to manage self at the workplace
Contribute to the Design & Development of a Productivity Framework
Learner will be able to leverage on traditional and new medial tools to develop personal branding and professional image through the conduct of market research, networking and presentation to achieve personal career goals
Learner will be able to identify personal career goals after determining own competencies, and take steps to realise career goals by sourcing for jobs opportunities, preparing for interviews and demostrating basic social etiquette
The learner will be able to assess diversity issues, aligh team towards common goals and objectives, establish a positive work culture, moderate diverse perspectives and opinions and establish a system to facilitate communication in a diverse work team.
On completion of this unit, learner will be able to identify their roles and responsibilities under the Workplace Safety and Health Act. Familiar with hazard identification and risk control procedures in relation to their industry.