Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
This competency unit, “Develop Service Operations,” seeks to provide you with the knowledge and application skills in knowledge and application skills in developing service operations plans to deliver service excellence, to evaluate their implementation and to make corrective actions for improvement. The unit focuses on the following performance statements: 1. Develop service operations plan t...
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Able to enhance their knowledge and skills to effectively handle diversity in the service environment
Information and Communications
Perform Database Functions
To Understand and able to use Spreadsheet Functions
To be able to perform Microsoft Word
To be able to operate computer and manage files
Leadership and People Management
Enables an Individual to acquire the skills and knowledge to engage people.
Learner will acquire the skills and knowledge to facilitate change at Senior level within Organisation.
The programme enables a person to acquire the skills and knowledge to manage self.
Productivity & Innovation
On completion of this unit, learners will have the knowledge and application skills needed for an employee to apply 5S procedures (a structured approach to housekeeping) to their own job and work area. This will include SEIRI (Clearing unnecessary items from work area), SEITON ( Organising work area in an orderly manner), SEISO (Cleaning work area), SEIKESTU ( Maintaining work area cleanliness) an...
On completion of this course the learner will be able to apply a systematic and rational process in solving problems and making decisions.
On completion of this unit, learners will have the skills and knowledge in quality procedures and be able to put it into practice at the workplaces
On completion of this unit, learner will be able to apply effective communication techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals while taking into consideration diversity issues.
Training for Workplace Literacy (Comprehensive)
Training for Workplace Literacy (Conversational)
Training for Workplace Literacy (Writing)