Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Productivity & Innovation
Training for Workplace Numeracy
Provider: TRAINING VISION INSTITUTE PTE. LTD.
The learner will be able to contribute effectively to the design and development of a productivity framework, which includes conducting productivity diagnosis and recommending areas for improvement, establishing productivity goals and strategies; contributing to the development of a productivity road map and action plan, productivity measurement system, performance management system and system to ...
The learner will be able to apply personal development principes to assess and manage self and others. Acquire self awareness, establish clarity of one's goals, take actions for its accomploshment, acquire understanding of what is expected of oneself to succeed at the work place, how to manage time; stress and financial matters more effectively to live an empowered and rewarding life.
Learner will be able to promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issue into consideration.
Learner will be able to understand and apply self-awareness techniques and emotional intelligence principles such as self-confidence, flexibility, conscientiousness and initiative to manage self at the workplace.
On completion of this unit, learner will be able to establish teams, delegate tasks and allocate resources for teams to achieve organizational goals, as well as cultivate open communication and teamwork and monitor, evaluate and recognize the progress and performance of teams in a managerial role.
The learner will be able to identify areas for continuous improvement and apply strategies to facilitate, motivate and sustain initiative and innovation in the team while also being able to identify, evaluate and measure risks associated with innovation and taking initiative at a team level.
Learner will be able to identify personal career goals after determining own competencies, and take steps to realise career goals by sourcing for jobs opportunities, preparing for interviews and demonstrating basic social etiquette.
Learner will be able to apply strategies to create, promote and sustain a culture of continuous improvement, initiative and innovation in an organisation, as well as identify, evaluate and managed the associated risks.
Customer Service
The “Coach for Service Performance” module addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. Learners will also gain experience through learning and practising the use of coaching techniques to close service gaps, as well as learning how to monitor the progres...
On completion of this unit, learner will be able to approach, understand and apply the lean transformation process systematically. This will cover the following competencies: ¿ Identify the principles of lean ¿ Understand the lean culture ¿ Analyze processes and determine potential areas of improvement using the Value Stream Mapping tool ¿ Improve process stability and efficiencies ¿ Understa...
Human Resource Management Employment and Recruitment
On completion of the unit, the learner will have the knowledge and skills to apply information and communication technology at the workplace. These include analyzing the roles of ICT in organisational performance, and facilitating the development and acquisition of ICT infrastructure and tools to identify and prevent problems at the workplace.
1. Improvement in service level of members/guests. 2. Improve communication skills of staff to better connect with members when interacting with them. 3. Increase the communication level of service staff and management. 4. Improve comprehension skills of work and organisational-related documents.
1. Improvement in service level of walk-in customers 2. Increase in staff’s confidence level when communicating with customers 3. Increase in level of communication level between staff and management
• Importance of Service Innovation • Types of Service Innovation • Identify Service Gaps and Generate Service Innovation Ideas • Perfect an idea to rally buy-in
Information and Communications
To be able to use Microsoft Excel 2010
Perform Advanced Database Function
Leadership and People Management
Enable an individual to acquire the skills and knowledge to facilitate achievement of results.