Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Productivity & Innovation
Training for Workplace Literacy (Writing)
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Learner will be able to evaluate information from various news media to determine relevant issues and trends, assess the impact of global competition throug PESTAL analysis, conduct training and development needs analysis and learning style analysis, establush a knowledge management system, analyse, develop and adopt strategies to manage and adapt to change, strategies to manage and assess organiz...
Customer Service
On completion of this unit, participants should expect to have acquired competencies in the 4 key performance statements, namely: Performance Statements A competent individual must be able to successfully perform the following: 1. Promote an inclusive work environment which embraces diversity 2. Build team cohesion to achieve organisational service excellence 3. Manage challenges and opportunities...
Information and Communications
On completion of this unit, the learner will be able to lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms. It also enables the learner to assess a negotiation situation, develop strategies for and conduct negotiation to achieve organizational goals and win-...
Learner will be able to apply knowledge and life skills such as establishing personal goals and analyzing them to relate to roles and responsibilities in the achievement of department goals, managing time effectively, maintaining work life balance as well as managing stress and personal finances to be effective at the workplace as a team leader or supervisor.
On completion of this unit, the learner will be able to facilitate work team activities and improve team performance by promoting ownership and commitment among team members to work goals and targets set, maintaining positive relationships among team members with diverse backgrounds and providing support and opportunities for individual and team contributions
On completion of this unit, the learner will be able to analyse employability issues in the global context, promote personal and professional growth in a team and use strategies to adapt team members to the changing conditions and diversity at the workplace for greater productivity and effectiveness.
On completion of this unit, the learner will be able to identify the global trends and changes impacting the workplace, undertake lifelong learning to adapt to changes for sustained employability in the new knowledge economy, and share knowledge and skills to enhance productivity and effectiveness in a diverse workplace
Learner will be able to apply Emotional Intelligence principles to assess and manage self, acquire awareness of the environment, express, empathy, guide others, uphold integrity and build bonds in a business context
On completion of the unit, the learner will have an understanding of Knowledge Management concepts, its role in an organisation and how ICT tools are used in Knowledge Management. The skills include using relevant ICT tools for Knowledge Management and to resolve related problems.
On completion of this unit, the learner will be able to demonstrate innovation and initiative to initiate and sustain continuous improvement at the workplace while identifying, evaluating and managing risks associated with innovating and taking initiative at an individual level.
The purpose of this competency unit is to enable learners to acquire the knowledge and skills in bringing the resources and processes together to achieve the organisational set goals using variety of process improvement methodologies. It involves adopting a systematic approach in improving a process through process mapping, analyse the process and redesign the process
1. Improvement in service level of customers. 2. Improve communication skills of staff to better connect with customers when interacting with them. 3. Increase the communication level of service staff and management. 4. Improve comprehension skills of work and organisational-related documents.
Human Resource Management Employment and Recruitment
Individual will be able to successfully perform the following: 1. Recognise triggers in the service environment that may lead to potential service challenges 2. Use service recovery procedures to respond to service challenges in accordance with organisation guidelines 3. Escalate unresolved service challenges in accordance with the organisation’s guidelines
1. Improvement in service level to members/guests 2. Increase in staff’s confidence level when communicating with members/guests 3. Increase in level of communication level between staff, coworkers and management