Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Leadership and People Management
Acquire the skills and knowledge required to create and develop effective working relationship and network
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Learning Objectives Facilitate innovation in the workplace Manage the implementation of change strategies and process Monitor and evaluate impact of change on team leaders
Productivity & Innovation
The learner will be able to conduct self assessment of own competencies to determine personal career goals, and develop plan to achieve these career goals. The learner will be able to source for compatiable jobs, apply for then and prepare for advanced job interviews and demonstrate appropriate social etiquette when attending interviews
On completion of this unit, learners will have the skills and knowledge in supervising work improvement processes at their workplaces
Learner will be able to apply strategies to create, promote and sustain a culture of continuous improvement, initative and innovation in an organisation, as well as identify, evaluate and managed the associated risks.
Training for Workplace Literacy (Comprehensive)
Training for Workplace Literacy (Conversational)
Training for Workplace Literacy (Writing)
Training for Workplace Numeracy
Learner will be able to apply knowledge and life skills such as establishing personal goals and analyzing them to relate to roles and responsibilities in the achievement of department goals, managing time effectively, maintaining work life balance as well as managing stress and personal finances to be effective at the workplace as a team leader or supervisor.
On completion of this unit, the learner will be able to facilitate work team activities and improve team performance by promoting ownership and commitment among team members to work goals and targets set, maintaining positive relationships among team members with diverse backgrounds and providing support and opportunities for individual and team contributions
On completion of this unit, learner will be able to establish teams, delegate tasks and allocate resources for teams to achieve organizational goals, as well as cultivate open communication and teamwork and monitor, evaluate and recognize the progress and performance of teams in a managerial role.
Customer Service
Recognise the importance of organisation’s service standards in attaining service excellence •Assess the gaps between actual service performance and organisation’s service standards •Communicate service performance levels to motivate team to achieve service excellence •Monitor service performance levels for effectiveness of actions taken
Learner will be able to apply Emotional Intelligence principles to assess and manage self and others, acquire awareness of the environment, express, empathy, guide others, uphold integrity and build bonds in a business context.
On completion of this unit, learner will be able to apply effective communication techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals while taking into consideration diversity issues.
The learner will be able to use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural difference.