Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Food and Beverages
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
Hotel & Accommodation
On completion of this unit, the learner will have knowledge and application skills in handling terminations, dismissals and resignations and be able to apply them to the workplace.
This is an Operations level core unit of 2 credits. On completion of this unit, the learner will have knowledge and application skills in promoting tourism and be able to apply them to the workplace.
This is an Operations level core unit of 4 credits. On completion of this unit, participants will have the knowledge and application skills in servicing guest rooms and be able to apply them to the workplace.
This is an Operations level qualification requiring students to complete 7 Competency Units (3 Core units and 4 Elective units) and attain at least 16 credits. Students will gain knowledge and become competent in skills from a broad range of highly-developed operational skills specific to the Hotel and Accommodation Services industry.
Tour and Travel Services
This is an Operations level core unit of 4 credits. On completion of this unit, the learner will have knowledge and application skills in Handling Air Ticketing Reservations and be able to apply them to the workplace.
This is a 4 credits unit. This is a supervisory level qualification in the stream requiring students to complete 1 of the Advanced Certificate in Hotel and Accommodation Services competency units. Trainees will gain competency in one unit required to understand more about the supervisory skills for the Front Office.
This is an Operations level core unit of 3 credits. On completion of this unit, participants will have the knowledge and application skills in providing visitor information and be able to apply them to the workplace.
This is a Management level qualification with specialisations in MICE and Events Operation, requiring students to complete 14 Competency Units (8 Core units and 6 Elective units) and attain at least 38 credits. Students will gain knowledge and become competent in skills from a broad range of highly-developed management skills specific to the Tourism industry.
This course is developed for and in conjunction with Singapore Cruise Centre staff only. This is an Operations level SOA requiring students to complete 2 Competency Units (2 Elective Units). Students will gain knowledge and become competent in skills from a number of highly-developed operational skills specific to the Tour and Travel services industry.
Wholesale and Retail Trade
Productivity & Innovation
1. Improvement in service level of walk-in customers 2. Increase in staff’s confidence level when communicating with customers 3. Increase in level of communication level between staff and management
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Module Objectives & Content: Upon completion of the module participants will be able to: ? Understand the elements required to produce basic cookie doughs. ? List and describe the functionality of ingredients used in making cookie dough. ? Calculate cookie dough recipe using Bakers Percentage. ? Describe the ingredient pre - conditioning requirements for making varieties of cookie dough. ? Des...
Provider: CEREALTECH SCHOOL OF BAKING TECHNOLOGY PTE. LTD.
2 -day Internal QMS Auditor Training This course is designed to equip participants the knowledge and practical skills Required to audit the organisations Quality Management Systems (QMS) against ISO 9001.
Provider: EQS ASIA PTE LTD
This training unit provides learner with generic knowledge and application skills in using Failure Mode & Effect Analysis (FMEA) techniques. It covers the principles and the method for the identification, implementation and follow up of FMEA methodology. This unit provides learners the opportunity to apply, demonstrate and practise the skills learnt in applying the FMEA techniques. This is one of ...
Provider: NEVILLE-CLARKE (SINGAPORE) PTE LIMITED
Business Management
Certificate in Business Management Module Synopsis Business Communications This module introduces students to the fundamentals of both written and oral business communication skills. It will provide practice in the writing of business e-mails, letters and reports and help students to gain an understanding of the layout, convention and style of these different types of business writing and will a...
Provider: Ngee Ann Polytechnic
Certificate in Business Principles Module Synopsis Principles of Economics This module provides students with an understanding of the basic principles of economics and how they are applied in a typical economy. In Microeconomics, the individual constituent units of the economy are analysed and students will study the economic behaviours of the consumer, the firm, the market and the industry. In...
On completion of this unit, the trainee will be able to: ¿ Prepare bar area for service (mise en place) ¿ Mix/Prepare drinks ¿ Serve bottled and draught beer ¿ Serve mixed drinks ¿ Provide bottled service ¿ Prepare and serve flambé drinks ¿ Maintain bar area and perform closing duties
Provider: BOX HILL INSTITUTE SINGAPORE PTE. LTD.
On completion of this unit, participants will have the knowledge and skills in handling guest/resident arrival and be able to apply them to the workplace. These include: Follow procedures for starting shift Perform activities prior to guest/resident arrival Respond to walk-in guest/resident Check in guest/resident Follow end-of-shift procedures
COURSE OBJECTIVES At the end of the training program, the participant will be able to: ¿ Participate in team establishment ¿ Participate in developing team culture ¿ Communicate with team members ¿ Assist to improve team performance
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION