Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Leadership and People Management
Despite the recognition of the importance of customer centricity, majority of the companies that tried to be customer-centric have failed in the process. What are the driving forces behind the need for customer centricity? What are the strategic advantages of customer centricity? What is the essence of customer centricity? Why is a customer-centric culture so difficult to implement?In this course,...
Provider: Marketing Institute of Singapore
Customer Service
What separates service leaders from others is how they handle service failures and meet the challenge of turning an unhappy customer into one who praises your service and becomes a customer for life.This programme shows the importance of service recovery and how to go from apologising to taking responsibility to giving customers something of value as a way of appeasing them and earning their loyal...
Provider: NEXT U PTE. LTD.
Information and Communications
In this course, experienced developers who know the basics of data access (CRUD) in Windows client and Web application environments will learn to optimize their designs and develop better performing data access code by using the ADO.NET Entity Framework, LINQ, WCF Data Services, the Sync Framework, and ADO.NET. After completing this course, students will be able to:Evaluate a variety of busin...
Provider: NETASSIST SERVICES PTE LTD
This course teaches students how to design, install and configure a private cloud, including how to configure and deploy the application infrastructure as well as the key components of System Center 2012 that are necessary for delivering services on the private cloud infrastructure.This course provides direction on producing a high-level design that accounts for requirements for the private cloud ...
This course equips students with the skills they require to configure and deploy a cloud using Microsoft System Center 2012 R2.Using hands-on labs, students learn the following:Produce a high-level design that accounts for requirements for cloud environments.Configure and deploy the cloud fabric.Configure a PXE server, an update server, and a software update baseline.Configure Microsoft Server App...
This course is designed primarily for people who want to upgrade their technical skills from Windows Server 2008 and Windows Server 2008 R2 to Windows Server 2012. It presumes a high level of knowledge about previous Windows Server versions. This will explain new features and functionality in Windows Server 2012 around management, networking infrastructure, storage, access control, Hyper-V, h...
This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-375, and build an understanding of these topics: Manage the Application Life Cycle, Build the User Interface by Using HTML5, Format the User Interface by Using CSS, Code by Using JavaScript. This course leverages the same content as found in the Microsoft Official Academic Course (MOAC) for this exam.&n...
Personal Services
As a follow-up to the Certificate in Hairstyling Course, the Diploma course will strengthen your skills with advanced techniques in cutting, perming, colouring and styling.You will have plenty of opportunities to practice with live models and become accomplished at every advanced skill. Instructors are there to professionally guide your progress but will also allow ample opportunity for you to exp...
Provider: KIMAGE HAIRDRESSING SCHOOL PTE LTD
Workplace Safety and Health
The CIEH Level 3 Award in Fire Safety Risk Assessment and Control helps candidates consolidate and develop their existing knowledge of workplace fire safety. Candidates gain a thorough understanding of the formal fire risk assessment process for non-complex, low or normal risk premises that do not contain high risk associated with the work or building features.WHO NEEDS THIS QUALIFICATIONS?This qu...
Provider: KBA TRAINING CENTRE PTE. LTD.
This qualification is designed to make candidates aware of the key health and safety issues and the part that they should play in keeping themselves and others free from harm in the workplace.WHO NEEDS THIS QUALIFICATIONS?Everyone entering the workplace for the first time – either as part of a work experience programme or at the start of em-ployment – and those starting a new job, as part of t...
This qualification provides a thorough understanding of the main categories of accidents and ill health, their socio-economic costs and the benefits of good health and safety management.WHO NEEDS THIS QUALIFICATIONS?Designed for anyone with a responsibility to conduct risk assessments, such as:Team leaders, supervisors, site managers and managersQuality controllersHealth and safety specialistsTech...
Education and Training
Teaching qualifications have been simplified and renamed (formally PTLLS). The CIEH Level 3 Award in Education and Training is the new introductory level, knowledge-based qualification for individuals who are not in a teaching role but wish to train externally.In response to recommendations made by a government-commissioned independent review panel, teaching qualifications have been updated. This ...
This one day course can be for those who have entered, or are about to enter, the construction and civil engineering industry. The course gives delegates an awareness of health and safety and how it affects their daily role. It can be used as preparation training for the CITB Health, safety and environment test or as refresher training.This course is the first step towards a CSCS Labourers Card (G...
Environmental Management
This course is conducted via SGS Singapore. All instruction and examinations are in English.ISO 14001 sets out the criteria for an environmental management system. It does not state requirements for environmental performance, but maps out a framework that a company or organization can follow to set up an effective environmental management system. It can be used by any organization that wants to im...
This course is conducted via SGS Singapore. All instruction and examinations are in English.ISO/IEC 27001 is an information security management system (ISMS) standard published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). Its full name is ISO/IEC 27001– Information technology – Security techniques – Information security ...
KBA Training (KBAT) is pleased to host an upcoming 'Assessor Skills' that is conducted by MTCS Services (Asia Pacific) Ltd. The training will be held in Singapore whereby MTCS will be utilising KBAT classroom and training facility. This expands our Commercial Diving portfolio for competency development trainingMTCS Ltd is a fully accredited training centre and their courses meet the industry requi...
The DP Awareness Training course has been jointly developed by KBA Training Centre Pte Ltd and Swire Marine Training Centre for the diving industry. This course is targeted at personnel who want a basic understanding of dynamic positioning as well as the advantages and limitations that DP control of vessels offers.The training will combine both theoretical lessons and practical exercises. During t...
Technical,Repair and Maintenance
KBA Training (KBAT) is pleased to host an upcoming 'ROV Pilot Technician Induction' course that is conducted by MTCS Services (Asia Pacific) Ltd.The training will be held in Singapore whereby MTCS will be utilising KBAT classroom and training facility. This expands our Commercial Diving portfolio for competency development trainingMTCS Ltd is a fully accredited training centre and their courses me...
This is a one day workshop to raise awareness of the diving safety standards for inland inshore commercial diving operations within Singapore. This workshop is aimed at personnel involved with commercial diving projects such as;Shipyard Safety OfficersMaritime And Port Authority of Singapore (MPA)Port Of Singapore Authority (PSA)Refinery Safety personnel involved with vessels and wharf manage...
This four day course is for experienced commercial offshore Supervisors and/or Bell divers who wish to follow the IMCA scheme and become a supervisor. IMCA certification will allow commercial divers to supervise complex engineering tasks underwater, be globally recognised as a supervisor and enable them to work worldwide.EligibilityHold an IMCA-recognised closed bell diving qualificati...