Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Healthcare
Post-Diploma Certificate in Specialised Care in Chronic Disease Management Clinical Practicum Module Synopsis Clinical Practicum 1 The module provides the clinical training and offers participants the opportunities to provide direct patient and family care and gain clinical experience in diverse health care settings in acute, intermediate and long term care facilities. Participants will be at...
Provider: Ngee Ann Polytechnic
Marine & Port Services
Certificate in Marine Production Management Module Synopsis Engineering Materials The module aims to provide students with the fundamental knowledge of common engineering materials. The scope covers basic knowledge of metal structures and how they affect the properties and performances of engineering materials. Classroom knowledge is reinforced and enhanced by hands-on experiments in the labo...
Transportation and Storage
Certificate in Materials Management Module Synopsis Materials Planning & Control The module aims to train students with the knowledge of managing material based on business plans of the company. Emphasis will be given to the recent advances in this field and the use of computer software for planning and scheduling. Graduates are expected to acquire the knowledge and confidence in making effective...
Wholesale and Retail Trade
The WSQ Certificate in Retail Operations, developed within a national standard framework, equips front-line staff with a comprehensive range of relevant knowledge and skills for the retail industry. COURSE OBJECTIVES Competencies at this level enable trainees to demonstrate basic retail knowledge and apply a defined range of skills, and take certain responsibility of functions in their work ar...
Workplace Safety and Health
Developed within a national standard framework, this course provides retail supervisors with the necessary skills to carry out their jobs in the industry. It will equip you with critical retail knowledge and provide you with a range of skills for resource planning and allocation, team management as well as stock control and maintenance.
On completion of this unit, the learner will have the knowledge and be equipped with the application skills in control noise and vibration and be able to apply them at the workplace including: Apply the basic principles in noise and vibration control Provides the fundamental knowledge and skills in noise and vibration control Typical control measures and assessment of these control measur...
Customer Service
This unit covers knowledge and application skills to build customer confidence in the organisation and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
Provider: NTUC LEARNINGHUB PTE. LTD.
This course covers the knowledge and application skills in managing service quality and customer satisfaction in an organisation. This involves recognising the importance of the organisations service standards, assessing service performance gaps, communicating and monitoring service performance levels.
This course covers the knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and charac-teristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers e...
Environmental Cleaning
On completion of this unit, learner shall be able to have the following knowledge and application skills to apply them to the workplace: Plan to meet internal and external customer requirements Ensure the delivery of quality service Monitor and review customer service
Human Resource Management Employment and Recruitment
Supervise Teams at Work (SC & SAP)
Productivity & Innovation
Training for Workplace Literacy (Conversational)
Training for Workplace Numeracy
Trainees will learn to operate the forklift safely and proficiently according to industry's standard and perform on job Course Outline Prepare to carry our forklift operations Inspect forklift Carry out forklift Operations Reinstate and hand-over forklifts
This unit of competency specifies the knowledge, skills and attitudes required of a WSH Coordinator to coordinate the formulation, implementation and management review of a WSH policy within an organization
On completion of this unit, learner shall be able to have the following knowledge and application skills to apply them to the workplace: Interpret workplace safety and health policies, procedures and programmes Educate workers on workplace safety and health policies, procedures and programmes Implement and control workplace safety and health management programmes Implement workplace risk managemen...
This course equips the security personnel with knowledge and skills to function in a supervisory role. Trainees will learn to supervise junior security officers and be able to apply them in their workplace.
On completion of this unit, ¿ Learner shall be able to conduct operation briefing prior to the commencement of an operation and conduct a post-event debriefing so that they can perform their duties effectively and professionally ¿ Learner shall be ready for the final assessment for this Competency Unit