Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Productivity & Innovation
On completion of this module, learners will have the skills and knowledge in applying continuous process improvement techniques and be able to put it into practice at their workplaces.
Provider: Electronics Industries Training Centre
Workplace Safety and Health
Work at height course for supervisors is to provide participants with the requisite Work At Height Knowledge so that they can perform their WAH activities properly and safely. This course is designed to assist supervisors understand the fundamentals of height safety and applying work techniques that is reasonably practicable to ensure their safety when working at height.
Provider: EVER SAFE CONSULTANTS PTE. LTD.
Customer Service
Recognise the importance of organisation’s service standards in attaining service excellence •Assess the gaps between actual service performance and organisation’s service standards •Communicate service performance levels to motivate team to achieve service excellence •Monitor service performance levels for effectiveness of actions taken
Provider: TRAINING VISION INSTITUTE PTE. LTD.
This is a 2 credits unit. This is a supervisory level qualification in the stream requiring students to complete 1 of the Advanced Certificate competency units. This unit covers knowledge and application skills in the effective management of resources, along with the use of organisational guidelines to manage service operations. It involves recognising resources and implementing service operation...
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
Personal Services
Provider: TOP TO TOE COLLEGE OF BEAUTY THERAPY AND COSMETOLOGY PTE LTD
Healthcare
This Competency Unit enables an individual to acquire the skills and knowledge to Work with clients with dementia. This Competency Unit, together with other elective units, is tailored to provide the skills and knowledge outcomes required by the Community and Social Services sector.
Provider: TSAO FOUNDATION
Information and Communications
IntroductionThis qualification develops the candidates’ ability to provide management information. Candidates will learn how to process non-routine accounting transactions and print and analyse reports such as the Profit and Loss and Balance Sheet. This qualification is suitable for people who work or intend to work in an advanced accounting role.Duration:16 lessons, 3 h...
Provider: ATLANTIC INSTITUTE OF HIGHER LEARNING PTE. LTD.
Food and Beverages
Programme Overview:The assessment will cover a range of skills and knowledge competencies required at the basic level of food & beverage service and upon successfully meeting the passing criteria, the candidate will be awarded WSQ-Certificate in Food & Beverage Operations. (FB-CRT-02-2)Assessed Competency Units Maintain Food & Beverage Service EnvironmentPrepare and Serve Coffee a...
Provider: AT-SUNRICE GLOBALCHEF ACADEMY PTE. LTD.
Programme OverviewThis WSQ Certificate programme is intended for adults seeking knowledge and skills in beverage service and wish to apply their learning to the workplace. It presents basic principles and practices of table set up, serving of wines, spirits and other beverages, facility re-instating etc. while emphasizing the importance of meeting the needs and, whenever possible, exceeding the ex...
On completion of the unit, the learner will be able to understand and apply self-awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace.
The learner will be able to identify areas for continuous improvement and apply strategies to facilitate, motivate and sustain initiative and innovation in the team while also being able to identify, evaluate and measure risks associated with innovation and taking initiative at a team level.
Human Resource Management Employment and Recruitment
The course aims to provide participants with: A thorough and deep understanding of the hospitality and MICE industries, their main stakeholders, operating models as well as contribution to tourism. Knowledge and understanding of the key management processes and procedures involved in the different hotel operating departments such as rooms division, sales & marketing and F&B. A good grasp of attrac...
Provider: Nanyang Polytechnic
Pharmaceutical and Biotechnology
Post-Diploma Certificate in Foundations of Perioperative Nursing Module Synopsis Perioperative Specialist Surgery This module provides participants with an overview of specialization in various sub-disciplines of Perioperative nursing and surgical procedures such as gastro-intestinal surgery, gynaecological and obstetrical surgery, genitourinary surgery, endocrinological surgery, neurological sur...
Provider: Ngee Ann Polytechnic
Course SynopsisThis unit covers a careful exploration of technique between your position and the other person’s position, with the goal of finding a mutually acceptable compromise that gives you both as much of what you want as possible. Learning Skills that enable you to identify, prepare, evaluate to achieve the organization objective.Course OutlineIdentify negotiation outcomes in commercial s...
Provider: AUSTON INSTITUTE OF MANAGEMENT PTE. LTD.
Duration: 36 hours (including 4 hours of assessment)Attendance: 75%Pass Criteria: Attendance 75%, Assessment 60%Course Medium: EnglishWho should attendThe FSCS is a mandatory training course for individuals who are appointed to supervise the construction, erection, alteration or dismantling and inspection of formwork structures at any worksite.Entry RequirementsEmployability Skills System (ESS)Wor...
Provider: AVANTA GLOBAL PTE. LTD.
Manufacturing
Certification: Statement of Attainment (SOA) by Workforce Development Agency (WDA)Course Medium: EnglishCourse Duration: 16 hours (incl. 1 assessment hour) (2 days)Course OverviewThe WSQ course for operational level workers will help workers in the industry understand the organization’s structure, goal and how to achieve corporate and group objectives as a team. They will obtain the fundamental ...