Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Tour and Travel Services
This is a 3 credits unit. This is a supervisory level qualification in the stream requiring students to complete 1 of the Advanced Certificate in Hotel and Accommodation Services competency units. Trainees will gain competency in one unit required to understand more about the supervisory skills in handling Reservations.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
This is an Operations level unit of 4 credits.On completion of this unit,participants will have the knowledge application skills in servicing guest rooms and be able to apply them to the workplace.
This course is developed for and in conjunction with Scoot Airlines staff only. This is an Operations level qualification requiring students to complete 7 Competency Units (3 Core units and 4 Elective units). Students will gain knowledge and become competent in skills from a broad range of highly-developed operational skills specific to the Tour and Travel services industry.
This course is developed for and in conjunction with Singapore Cruise Centre staff only. This is an Operations level SOA requiring students to complete 3 Competency Units (3 Elective Units)Students will gain knowledge and become competent in skills from a number of highly-developed operational skills specific to the Tour and Travel services industry.
Wholesale and Retail Trade
The Service Excellence WSQ Supervisory modules provide the participants with skills and knowledge to lead and coach service team with confidence; and improve relationships with customers by applying effective communication techniques and understanding the types of service behaviours that truly make an exceptional difference to the customers. Participants will also learn to encourage and coordinate...
Workplace Safety and Health
This is an Operations level core unit. On completion of this unit, participants will have the knowledge and application skills in working safely and be able to apply them to the workplace.
Customer Service
Provider: Association of Singapore Attractions
Productivity & Innovation
1. Improvement in service level to members/guests 2. Increase in staff’s confidence level when communicating with members/guests 3. Increase in level of communication level between staff, coworkers and management
Provider: TRAINING VISION INSTITUTE PTE. LTD.
1. Improvement in service level of walk-in customers 2. Increase in staff’s confidence level when communicating with customers 3. Increase in level of communication level between staff and management
Education and Training
On successful completion of this unit, the participant will have the knowledge and application skills to prepare and arrange venue décor. The unit covers techniques to prepare floral products to enhance the venue for events and special occasions and includes a wide selection of floral items, décor and finishing touches for the event or occasion.
Provider: TROPIFAME FLORAL DESIGN SCHOOL PTE. LTD.
Human Resource Management Employment and Recruitment
The course aims at providing participants with the knowledge to develop, communicate and sustain a winning employer brand to attract, engage and retain top talent. It addresses skills in determining strategies in designing employee value propositions that are anchored upon an organization’s purpose and values, aligned to its business processes and needs of current and target employees
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
Leadership and People Management
The workings of a team are like an orchestra. Each player has different skills – playing a trumpet, drum or clarinet, etc. The leader has to lead all members to play to the same tune. This course empowers supervisors, assistant managers and team leaders with the skills to engage, support and lead their teams to ‘play to the same tune’ to achieve objectives and implement business plans.
Upon completion of the programme, participants will be able to: • Contribute, develop and implement business plans to support organisational strategic goals and priorities • Implement relationship based management process that supports achieving improved business results • Recognise and reward staff for high performance results • Use appropriate tools, skills-set and strategies to actively...
Information and Communications
Course Objectives (Exam 77-424) This Microsoft® Access 2013 Certification Guide teaches students how to design data tables, select appropriate data types and relate tables logically. Students will create and modify database objects including tables, forms, reports, queries and macros, and will apply intermediate skills to streamline data entry, ensure data integrity, automate tasks and analyze d...
Provider: CHUA CHU KANG COMMUNITY CLUB
Managing Successful Programmes (MSP) Practitioner expands on the knowledge gained in Managing Successful Programmes(MSP) Foundation through analysis and application in the areas of programme management. These are : Principles and Governance Organization and Programme Office Vision Leadership and stakeholder engagement Benefits measurement Blueprint design and delivery Plann...
Provider: Institute of Systems Science, NUS
Microsoft® Office Project Professional 2010 has an extensive range of nifty shortcuts, tips and tricks, that will enable you to use it as a tool that assists in managing your projects effectively and efficiently. In this MS Project 2010 training course, you will create and modify a project plan, and begin to manage variances in a project, bringing the project to a success! You will create and man...
Provider: INTELLISOFT SYSTEMS
In this course, students will use Microsoft® Office Outlook® 2010 to manage email, calendar entries, tasks, and contacts
Provider: ITEL LEARNING SYSTEMS (S) PTE LTD
In this course, students will work with Microsoft® Office PowerPoint® 2007 to create electronic presentations. (Second Edition)
Administration
This competency category consists of 5 competency units. Each competency unit is known as a module. The Five modules are: CU1 Provide loans and membership services CU2 Support acquisitions and serials work CU3 Support bibliographic control work CU4 Support collection development CU5 Support general reference and information enquiry work Module Overview This module Competency Unit ...
Provider: Library Association of Singapore