Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Administration
During the workshop, you will: · Practice the framework for preparing and delivering impactful business presentation · Recognize your strengths and weaknesses in business presentation · Discover techniques to build rapport and engage your audience · Learn to create powerful visual aids · Be skillful in getting commitment at end of presentation
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
Human Resource Management Employment and Recruitment
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Information and Communications
The course aims at providing participants with the knowledge to develop, communicate and sustain a winning employer brand to attract, engage and retain top talent. It addresses skills in determining strategies in designing employee value propositions that are anchored upon an organization’s purpose and values, aligned to its business processes and needs of current and target employees
Leadership and People Management
The workings of a team are like an orchestra. Each player has different skills – playing a trumpet, drum or clarinet, etc. The leader has to lead all members to play to the same tune. This course empowers supervisors, assistant managers and team leaders with the skills to engage, support and lead their teams to ‘play to the same tune’ to achieve objectives and implement business plans.
Upon completion of the programme, participants will be able to: • Contribute, develop and implement business plans to support organisational strategic goals and priorities • Implement relationship based management process that supports achieving improved business results • Recognise and reward staff for high performance results • Use appropriate tools, skills-set and strategies to actively...
Write simple correspondence in a clear and concise manner Plan, organize and present your ideas in a logical way Use the appropriate format for external and internal correspondence
Advertising Sales & Marketing
“Key account management is the strategy to grow your business revenue and profit amidst the competitive landscape.” By developing strategic alliance with your key accounts, you will be able to build better synergy with your customers and increase your value proposition.
Customer Service
Promote a service innovation culture within the organisation - Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria - Facilitate the implementation of service innovation ideas at the workplace - Evaluate success of implemented service innovation ideas
as attached
Education and Training
see attached
This unit addresses the skills and knowledge required to assist organization members in resolving grievances and disputes. It covers investigating claims and managing negotiations.
On completion of this unit, learners will have the skills and knowledge in applying strategies, methods and tools used to implement a reengineering project.
see attached learner' guide