Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Information and Communications
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
Leadership and People Management
It covers identifying opportunities for innovation and the implementation of changes to work practices and continuous improvement processes.
see attached
Manufacturing
see attached.
Productivity & Innovation
the learner will be able to facilitate the implementation of a productivity framework according to the Productivity Road Map and Action Plan developed.
Subject to COmpany's Training objectives.
Human Resource Management Employment and Recruitment
The course will address the skills and knowledge required to determine and apply appropriate recruitment and selection methods. It covers choosing appropriate recruitment and selection methods for the job and context, applying the chosen method and reviewing its effectiveness.
This course will address the skills and knowledge required by managers to optimize workplace performance by cultivating harmonious and productive relationships in the workplace. It covers enhancing workplace relationships, promoting diversity and managing conflict.
On completion of this unit, the learner will be able to apply knowledge and life skills such as establishing personal goals and evaluating them to justify roles and responsibilities in achievement of organisational goals, managing time effectively, maintaining organisational worklife balance, as well as managing stress and personal finances to be effective at the workplace as a manager.
Learners will have the skills required to manage workplace diversity through understanding different functions and diversity, and creating a positive work environment for diverse work teams to leverage on diverse experiences to maximise efficiency and synergy towards a common goal. It also includes managing a diverse work team by establishing an effective communications system, and employing effec...
On completion of the unit, the learner will be able to apply Emotional Intelligence principles to assess and manage self and others, acquire awareness of the environment, express empathy, guide others, uphold integrity, and build bonds others in a business context.
Accounting Banking & Finance
This course is designed to discuss the main features of the financial statements prepared by a business enterprise. The course is divided into 2 sessions. In the first session, participants will understand the meaning and fundamental structure of the financial statements, and the inter-relationship of the items in the statements. Thereafter, participants will learn to apply key management ratios t...
Administration
· Understand the importance of projecting a positive and professional telephone image · Learn how to power up your telephone manners with fundamental telephone skills · Learn to be clear, concise, consistent and courteous over the telephone · Exercise active listening to determine accurately the needs of your customers · Be able to identify and manage d...
Workplace Safety and Health
The course will address the skills and knowledge required to provide administrative support to an organisation’s performance review process. It covers providing advice on completing the performance management process and reviewing documentation following completion of the performance review process.