Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Productivity & Innovation
COURSE OBJECTIVES At the end of the training program, the participant will be able to: ¿ Participate in team establishment ¿ Participate in developing team culture ¿ Communicate with team members ¿ Assist to improve team performance
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
Customer Service
1.Recognise the importance of service innovation in the organisation 2.Generate potential service innovation ideas to transform the customer experience 3.Evaluate potential service innovation ideas according to organisational evaluation criteria 4.Present mock up of service innovation ideas to stakeholders
refer attached
Education and Training
no record
Engineering
Prepare for work activities, select appropriate measurement procedures, perform required measurements and demonstrate basic handling and storage of measuring devices
Human Resource Management Employment and Recruitment
The course will address the skills and knowledge required to process documents. It covers receiving and retrieving of information to implement actions to support a range of human resource services
See attached.
see attached
creative thinking skills.
Information and Communications