Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Leadership and People Management
This course will address the skills and knowledge required by assistant managers, supervisors and team leaders to achieve business result by leading and managing the team effectively. This workshop will cover the framework for mapping business goals into clear team plans. It also covers key concepts and practical techniques of work allocation, performance management and risk management.
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
This course will offer your assistant managers, supervisors and team leaders the know-how and the aptitude to conceptualize relevant and enduring initiatives to help bring your business towards continuous success by identifying & addressing skill development needs and motivating employee independence and development.
Customer Service
Information and Communications
Difficult customers - you find them everywhere! It could be an angry customer whose needs have not been met, a disappointed customer who is unhappy with the service or someone who is out to make life difficult for you. The term ‘difficult customer’ conjures up an image of someone who is out to make your life miserable. Naturally, our response will be one of fear, anger or discouragement. Howev...
Human Resource Management Employment and Recruitment
This course is designed to address the skills and knowledge required to manage projects and can be applied to all types of projects. It covers defining the project’s scope, developing a project plan, managing the project and implementing finalization activities.
Productivity & Innovation
Subject to company's training objectives.
Workplace Safety and Health
Advertising Sales & Marketing
“Is there an effective Negotiation Framework that my Sales Professionals can follow to negotiate for better deals?” Companies have forgone millions of dollars of profit because their sales professionals gave in to customer’s requests too easily just to close the sales. Customers will usually negotiate on the prices and terms before signing the sales contract. Did your Sales Professionals...
see attached doc
see attached
Education and Training
no record
Develop and Implement Recruitment and Selection Strategies
Subject to the company's contextualisation requirements