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NEXT U PTE. LTD.

About NEXT U PTE. LTD.

NTUC LearningHub Private Limited was corporatised in 2004 with the mission to enhance the lifelong employability of Singapore’s workforce by providing high quality, innovative products and affordable learning. The training programmes provided by NTUC LearningHub comprise Infocomm Technology, Professional IT Certificates, Soft Skills & Literacy, Workplace Safety & Health, Employability Skills System, Customer Service Training, Trades, Cleaning, WSQ Security and Manufacturing Skills. To date, it has trained more than 1,000,000 executives and working adults, and has worked with more than 10,000 companies to identify training needs, define curriculum roadmaps and deliver contemporary training programmes. The organization has evolved to meet the burgeoning training needs of Singaporeans to continuously keep pace with the dynamic business economy.

Provider Summary

28 Available Courses from NEXT U PTE. LTD.

  • ACTA - CU2 Apply Adult Learning Principles and Code of Ethics Relating to Training

    Education and Training  

    This competency unit looks at how adult learning theories and principles, different learning styles/preferences and ethical issues affecting training. Primarily, people who require such competencies are those who would be involved in work related to the development and delivery of training programmes and assessments.Course OutlineInterpret adult learning theories and principlesAddr...

    Provider: NEXT U PTE. LTD.

  • ACTA - CU6 - Conduct Competency-Based Assessment

    Education and Training  

    This competency unit includes confirming details of assessment plan with relevant stakeholders, prepare resources, assessment site and tools for assessment, prepare candidate for assessment, conduct assessment according to assessment plan and provide feedback based on review of assessment conducted.Who Should AttendThis course is suitable for people who are moving into the training...

    Provider: NEXT U PTE. LTD.

  • WSQ Engage in Service Innovation Initiatives

    service Management  

    Equipping learners in service jobs and environments with the mindset to engage in service innovation initiatives, this programme aims to cultivate a service innovation mindset by first providing them the fundamentals and need for service innovation. Learners will attain the ability to identify innovation opportunities and generate ideas in the areas of transforming their customer e...

    Provider: NEXT U PTE. LTD.

  • WSQ Certified Service Professional

    service Management  

    The Certified Service Professional (CSP) WSQ course aims to provide early entrants and individuals, who are looking to develop a vibrant and exciting career in the Tourism and Service related industry, with fundamental skills and mindset of a service professional. CSP WSQ course revolves around delivering excellent, customised and personalised service, how to interact with...

    Provider: NEXT U PTE. LTD.

  • Customer Friendly Language

    Customer Service  

    If your staff are having conversations with customers that turn off the customers with the way they express, this programme is for them!The Customer Friendly Language Programme is designed to provide participants with the skills set to engage customers even in the most awkward situation. Participants will gain confidence in handling difficult conversations with customers, and how t...

    Provider: NEXT U PTE. LTD.

  • Handle Complaint Effectively

    Customer Service  

    On successful completion of this course, participants will have the knowledge and skills to manage customer complaints effectively during service breakdowns to retain customers’ confidence and loyalty.Course ObjectivesBy the end of the programme, participants will be able to:Understand why people complainUnderstand why handling complaint effectively is importantUnderstand the imp...

    Provider: NEXT U PTE. LTD.

  • Handling Challenging Customers (2 Days)

    Customer Service  

    Professionals are encouraged to demonstrate professional communication skills when they interact with customers or clients. They face unspoken expectations to manage negative emotions that come with challenging service situations thereafter.This workshop covers the knowledge and application skills required for a service professional in.Handling Service ChallengeHandling Challenging...

    Provider: NEXT U PTE. LTD.

  • Service Magic (1 Day)

    service Management  

    In today’s highly competitive industry, many successful companies capitalise on service excellence to differentiate themselves from their competitors. However, different customers may perceive service excellence differently. For some customers it may mean service reliability, for others, it may mean product knowledge; responsiveness or empathy of the staff. Regardless of differen...

    Provider: NEXT U PTE. LTD.

  • Service Wow

    service Management  

    As service providers race to achieve service excellence, the process requires them to reccognise that their individual contribution adds value to a customer’s overall experience. To “wow’ customers is to exceed expectations of the customers. A confident service provider will provide assurance and enhance the overall service experience for their customers.Course ObjectivesAt t...

    Provider: NEXT U PTE. LTD.

  • Service Revolution (1 Day)

    service Management  

    The Service Revolution course is conceptualised to prepare participants with the mindset to adopt service innovation in their work lives, as well as skills to initiate and participate in service innovation projects in their work environments.The course focuses on providing a service innovation process framework for participants to innovating service. Participants will be taught the...

    Provider: NEXT U PTE. LTD.

  • Tuning to Customer Friendly Language

    Customer Service  

    If your staff are having conversations with customers that turn off the customers with the way they express, this programme is for YOU!The Tuning to Customer Friendly Language Programme is designed to provide participants with the skills set to guide their staff in engaging customers even in the most awkward situation. Participants will learn to role model to their staff by gaining...

    Provider: NEXT U PTE. LTD.

  • The 5 Levels of Leadership

    Leadership and People Management  

    Move from title driven positional leadership to true influence. Improve your leadership skills and better relate to those you lead!Built upon the foundational principles from John C. Maxwell’s best-seller The “5 Levels of Leadership”, explore the 5 Levels and how they impact individuals, teams and organisations. Discover your current level of leadership and develop a step-by-...

    Provider: NEXT U PTE. LTD.

  • Accelerating Teamwork

    Leadership and People Management  

    There’s nothing quite as rewarding or as satisfying as winning - with your team. What makes a successful team?Built upon two of John Maxwell’s foundational books on teamwork, “The 17 Indisputable Laws of Teamwork” and “The 17 Essential Qualities of a Team Player”, understand the underlying value of teamwork and the impact of effective teamwork on key indicators of organ...

    Provider: NEXT U PTE. LTD.

  • Advanced Certificate in Training and Assessment (ACTA)

    Education and Training  

    The Advanced Certificate in Training and Assessment (ACTA) is a programme that provides the workforce in the training industry with the essential skills and knowledge to design and deliver competency-based training programmes and assessment.The ACTA focus on equipping individuals with the competencies to perform specific job tasks. The individual's competency is assessed using perf...

    Provider: NEXT U PTE. LTD.

  • ACTA - CU1 Interpret the Singapore Workforce Skills Qualification (WSQ) Framework

    Education and Training  

    Competency unit 1 is one of the required competency units in order to obtain an Advanced Certificate in Training and Assessment (ACTA). This course specifies the competencies required of an individual to interpret the Singapore Workforce Skills Qualification (WSQ) Framework and a set of National Competency Standard as well as applying them in the learning and development context.Wh...

    Provider: NEXT U PTE. LTD.

  • ACTA - CU3A Design and Develop WSQ Facilitated Training Programme

    Education and Training  

    This unit specifies the competencies required of an individual to develop a competency-based facilitated training programme.Primarily, people who require such competencies are those who would be involved in designing and developing a competency-based facilitated training programme. It uses a set of competency standard and/or assessment plan as its basis. This programme is also appl...

    Provider: NEXT U PTE. LTD.

  • ACTA - CU4A Prepare and Facilitate Classroom Training

    Education and Training  

    This unit looks at the process of preparing and facilitating classroom training. Learners can acquire competencies such as reviewing learners’ profile and adjusting the training programme accordingly.It also covers:-preparing the necessary resources and training environmentcreating and maintaining a conducive learning environmenteffective use of instructional skills and strategie...

    Provider: NEXT U PTE. LTD.

  • ACTA - CU5 Develop A Competency-Based Assessment

    Education and Training  

    The course specifies the competencies required of an individual to develop a competency-based assessment. Primarily, people who require such competencies are those who would be involved in developing a competency-based assessment plan to gauge a worker’s job/task competency level against a set of prescribed standard. In relation to the Advanced Certificate in Training and Assessm...

    Provider: NEXT U PTE. LTD.

  • WSQ Foster Service Innovation

    service Management  

    This programme will equip learners with the knowledge to be a promoter of service innovation culture and develop skills to lead and facilitate service innovation efforts within their organisations. They will learn to prepare and lead their team to participate in service innovation processes and evaluate the success of the implemented service innovation ideas and facilitate these to...

    Provider: NEXT U PTE. LTD.

  • WSQ Establish Relationships for Customer Confidence

    Customer Service  

    Customer confidence stems from every relationship with the service provider. This aims to equip individuals in a supervisory role to develop knowledge in the organisation's products and service offerings that will enable them to build rapport with customers. Participants will also learn the different approaches of post-sales follow-up, the know-how of handling service opportunities...

    Provider: NEXT U PTE. LTD.