"In helping companies succeed, we ensure our own success." HRM SKILLS PTE LTD is formed to provide good value company-wide training and consultancy programmes. HRM SKILLS PTE LTD is a wholly-owned subsidiary of HRSINGAPORE® PTE LTD, the first online community for HR professionals in Singapore.
This seminar aims to help the participants set the right goals, identify the working style and develop their people skills so that they communicate success with every step they take. It addresses self-knowledge, self-development and maintaining a balance between work and personal responsibilities in relation to organizational requirements. Outline:Knowing Your YourselfStrengthsSkil...
Provider: HRM SKILLS PTE. LTD.
This one day training program is designed to equip select staff within your organization with the skills and knowledge required to be part of a functioning support and referral team at the workplace. Participants will be taught basic counseling skills, such as active listening, empathic feedback, basic assessment and referral. Participants will also learn the knowledge and skills t...
Provider: HRM SKILLS PTE. LTD.
You find difficult customers everywhere. It could be an angry customer whose needs have not been met, a disappointed customer who is unhappy with the service or someone who is out to make life difficult for you. Possessing the knowledge and techniques to handle difficult customers effectively can boost your self-confidence, improve your job performance and reduce stress and anxiety...
Provider: HRM SKILLS PTE. LTD.
Many of us have been tasked to take minutes of meetings although we may not be a secretary or personal assistant. Any person who attends a meeting will be asked to take up this important task. Accurate minutes of meetings are an essential for any successful organisation. If you are the one who has to record the minutes of a meeting, you are probably well aware of how challenging th...
Provider: HRM SKILLS PTE. LTD.
Being in a supervisory role creates a whole new set of challenges for the individual. Supervisors, team leaders and new managers need to build a new set of non-technical skills to add to their current expertise in order get the best out of their people. They have to be equipped with a set of skills and best practices that will ensure that they get the best performance from their st...
Provider: HRM SKILLS PTE. LTD.
A manager must be clear about his/her new role in the organization, after a promotion to this appointment. From now onwards, one has to think like a Manager and still continue to interact daily with people they have to work. This workshop provides practical on- the- job resources to make the first critical 100 days effective and thereby consolidate one's role and responsibilities i...
Provider: HRM SKILLS PTE. LTD.
A supervisor or manager needs to effectively manage a wide variety of tasks and people. Hence, it is essential to learn how to delegate tasks and projects to the staff effectively.In addition, it is of utmost importance to learn how to decline certain requests as well. This workshop will teach you how to achieve a balanced lifestyle through effective time management.Learning Object...
Provider: HRM SKILLS PTE. LTD.
Great telephone etiquette goes beyond a good voice and well-chosen words. It is a learned behavior and speech pattern that includes having a positive service attitude, empathy and skills in listening, questioning and negotiation. This seminar equips participants with the basic skills necessary to project a professional image of themselves and the organization over the telephone.Out...
Provider: HRM SKILLS PTE. LTD.
In today’s competitive business environment, striking and maintaining a positive first impression is critical to your success. A key ingredient in that impression is your body language. Your body doesn't know how to lie. Unconsciously, your body telegraphs your thoughts as you fold your arms, cross your legs, stand, walk, move your eyes and mouth. These not only indicate your moo...
Provider: HRM SKILLS PTE. LTD.
Every successful professional needs a dynamic voice to help them command confidence, respect and authority. However, many do not know how to find that voice. The moment we stand in front of our business partners or audience, we are being judged instantly based on our non-verbal communication skills, which 38% percent goes to voice and 55% goes to visual appearance. The balance 7% g...
Provider: HRM SKILLS PTE. LTD.
Leadership is important in today's competitive world because it is a key differentiator – effective leadership brings about results, commitment and organizational knowledge. Yet most of us are thrust into leadership positions without an idea of what it takes to be a leader.This one day workshop is an introduction to the key essentials of what it takes to be a leader. It covers th...
Provider: HRM SKILLS PTE. LTD.
People leave organizations – often not because of work, tasks or job responsibilities but due to relationship issues with coworkers, superiors or even subordinates. As most of us spend lots of time at work – sometimes even more than with our family, relationships with people at work can be a strong retention or 'push' factor.Anyone who is equipped with improved interpersonal an...
Provider: HRM SKILLS PTE. LTD.
Dealing with difficult people, conflict and workplace stress negatively affect 55 per cent of working Singaporeans. This seminar gives you the tools to transform conflict into a springboard for positive change at work and beyond. Participants will learn basic concepts and skills to deal with conflict in healthy ways.Outline:Communication Within Your TeamUnderstanding EmpathyThe Art...
Provider: HRM SKILLS PTE. LTD.
Do you have difficulty communicating with people? Have you wondered why some people like you and some not? This seminar helps participants understand the impact their communication skills have on other people, and how improving these skills can make it easier for them to get along in the workplace.Outline:Understanding Interpersonal SkillsUnderstanding Human Behaviors RelationsProf...
Provider: HRM SKILLS PTE. LTD.