2198 People Courses available
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Customer Focused Service Excellence
no record
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Engage in Service Innovation Initiatives
1.Recognise the importance of service innovation in the organisation 2.Generate potential service innovation ideas to transform the customer experience 3.Evaluate potential service innovation ideas according to organisational evaluation criteria 4.Present mock up of service innovation ideas to
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Foster Service Innovation
Promote a service innovation culture within the organisation - Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria - Facilitate the implementation of service innovation ideas at the workplace - Evaluate success of implemented service in
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Optimise Workforce for Service Excellence
refer to attached
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Project a Positive and Professional Image
see attached
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Respond to Service Challenges
refer attached
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Role Model the Service Vision
as attached
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WSQ SE: Demonstrate the Service Vision
see attached doc
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WSQ SE: Establish Relationships for Customer Confidence
see attached.
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WSQ SE: Provide Go-the-Extra-Mile Service
see attached
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Coach for Service Performance
see attached
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Develop a Risk Management Implementation Plan
Human Resource Management Employment and Recruitment
no record
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Develop and Implement a Recruitment and Selection Strategies
Human Resource Management Employment and Recruitment
Develop and Implement Recruitment and Selection Strategies
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Emerging Role of HR as Business Partner
Human Resource Management Employment and Recruitment
no record
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Enhance Relationships with Assertiveness and Persuasion
Human Resource Management Employment and Recruitment
no record
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