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Cultivate Workplace Relationships to Optimise Team Performance
Leadership and People Management
This course will address the skills and knowledge required by managers to optimize workplace performance by cultivating harmonious and productive relationships in the workplace. It covers enhancing workplace relationships, promoting diversity and managing conflict....
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Cultivating Creative Thinking Habits
The difference between creative and those less so, is often self-perception. Creative people see themselves as creative and give themselves the freedom to create. Others think less about creativity and give themselves few opportunities to create anything new...
Provider: Marketing Institute of Singapore
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Customer Care Excellence through Professional Phone Etiquette
Frustrated and burnt out trying to put on another smile for the never satisfied customer?
Is service excellence all about pleasing the customer who only seems to want things his way? Isn’t there a way to get customers and keep them for life without reading off a standard operating procedure? How can one manage difficult situations confidently instead of getting run down ...
Provider: Management Development Institute of Singapore (MDIS)
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Customer Centricity and Empathy - Winning Over the Empowered Customer
This course will help you to appreciate the importance of focusing on customers and meeting their specific needs. The main emphasis is communication and how effective communication can ensure the establishment and maintenance of customer-centric service...
Provider: Marketing Institute of Singapore
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Customer Experience Design and CEM
Overview- Changing the way organisations behave to...
Provider: IMPRESS TRAINING PTE. LTD.
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Customer Focused Service Excellence
no record...
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Customer Friendly Language
If your staff are having conversations with customers that turn off the customers with the way they express, this programme is for them!
The Customer Friendly Language Programme is designed to provide participants with the skills set to engage customers even in the most awkward situation...
Provider: NEXT U PTE. LTD.
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Customer Loyalty Marketing
Organisations ranging from small players to large multinationals are focusing on customer-centric strategy to retain customer loyalty in order to stay relevant, competitive and profitable. They are exploring ways to increase purchasing loyalty of their best customers as well as capturing new customers...
Provider: Marketing Institute of Singapore
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Customer Service (English / Mandarin / Malay)
Objectives
After the course, participants will be able to:
- Feel motivated to provide excellent customer service to customers, whether on the phone, at the counter or through writing (i.e. letters, emails, etc)
- Provider: BCS INTERNATIONAL COLLEGE PTE. LTD.
- Feel motivated to provide excellent customer service to customers, whether on the phone, at the counter or through writing (i.e. letters, emails, etc)
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Customer Service Essentials for the Frontline
AFTER THIS WORKSHOP YOU WILL BE ABLE TO: take the stress out of handling difficult situations enjoy your work more represent your organisation better...
Provider: The British Council
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Customer Service for Real Estate Salesperson
Recognize the role one plays in contributing to the organisations vision, mission and values as real estate salesperson Demonstrate service delivery in accordance with the organisations vision, mission and values Monitor own performance to ensure consistency with the organisations vision, mission and values Recognise the impact of ones professional image and persona as a re...
Provider: REAL CENTRE NETWORK PTE. LTD.
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Customer-focused Telephone Skills
AFTER THIS WORKSHOP YOU WILL BE ABLE TO: give an excellent impression of you and your organisation give first class service over the phone handle any kind of caller efficiently and correctly...
Provider: The British Council
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Customer-focused Writing
AFTER THIS WORKSHOP YOU WILL BE BETTER ABLE TO: engage customers better even when responding to difficult correspondence know tools and techniques to give others advice on how to write improve your professional image and the image of your organisation LEARNING OBJECTIVES: Consider your customers’ expectations and adapt your writing style to meet their needs Structure and writ...
Provider: The British Council
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Customization And Configuration In Microsoft Dynamics CRM 2013
Information and Communications
This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions...
Provider: NETASSIST SERVICES PTE LTD
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Customs Declaration - Tradenet 4.1 Training
Information and Communications
Any companies in the global trade and logistics industry cannot avoid customs compliance issues. If you are based in Singapore, it is paramount that your company complies to the trading laws of Singapore Customs and your employees are adequately trained in TradeNet a customs compliance solution to exchange exchange trade messages and information electronically with the Singapore...
Provider: KEWILL PTE. LTD.
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Cyber Security - NICF - Certified Security Analyst
Information and Communications
This unit (comprising 2 sets of competencies) describes the primary course you will need to take if your job responsibilities include securing network services, devices, and traffic in your organization.
This course is targeted toward the information technology (IT) professional who has networking and administrative skills in Windows-based Transmission Control Protocol/Int...
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Cyber Security - NICF - Computer Hacking Forensics Investigator
Information and Communications
EC-Council releases the most advanced Computer Forensic Investigation program in the world. CHFIv8 presents a detailed methodological approach to computer forensics and evidence analysis. It is a comprehensive course covering major forensic investigation scenarios that enable students to acquire hands-on experience on various forensic investigation techniques and standard tools nec...
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Cyber Security - NICF - Cyber Security Operations Specialist
Information and Communications
Whether you are a cyber security professional, or an IT professional tasked to manage your business’s IT infrastructure, NICF – Cyber Security Operations Specialist centres on equipping you and your team with the right skillsets and competencies to keep an organisation secure – not just in head-based knowledge, but in operational proficiency...
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Cyber Security - NICF - Ethical Hacking and Countermeasures
Information and Communications
This class will immerse the students into an interactive environment where they will be shown how to scan, test, hack and secure their own systems. The lab intensive environment gives each student in-depth knowledge and practical experience with the current essential security systems...
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