About this Course

Course Description

For many managers, more than 50% of your daily time is spent in meetings. If not managed properly, your meetings become situation s where minutes are taken, hours are wasted! Come to this highly-interactive, best practices shared programme. Be equipped with a ‘Toolkit’ of skills that ensure communication success – look professional, sound confident, appear organised, and maximise your credibility, when you run meetings. Be able to secure maximum members’ participation in your meetings, ensuring none dominates your meetings, or members who seem withdrawn.

Course Outline

Introduction

- Self-introduction; learning outcomes

- Why meetings? Costs of meetings

Team Communication in Meetings

- Advocacy and inquiry skills

- Activity to practise advocacy and inquiry skills

Abilene Paradox in Team Communications

- When staff/boss says yes, is it really Yes

Impromptu Presentation in Meetings

- Seated presentation skills

Teleconferencing

- Meetings done over teleconferences / video conferencing

- Tips to learn who is saying what, what to do when you cannot understand the other parties because of the accent,awkward silence in the line

Meeting Framework

3 P Rings essential in all meetings

Role plays

Facilitation Toolkit for Facilitators

- Tools and techniques to get maximum participation from meeting delegates

- Role plays to apply facilitation skills and tools

Handling Difficult Meeting Situations

- Hidden agenda items, leader who talks too much, power play, disruptive meeting delegates

- Role plays to handle difficult meeting delegates

Who Should Attend

Supervisors, Managers & above.

Anyone who has to facilitate meetings.

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