About this Course

The ability to manage people is one of the most important skill you can acquire in business, as well as in personal life. It is important to the organization in order to achieve its objectives. And it is important to the individuals, so that they maximize their potential, as well as their career progression opportunities. This course is ideal for those who have had little or no formal management training. It is also acts as a refresher from those who have management training and experience.

Objectives

By the end of the 1 day course, participants will be better able to:

• Understand the role of the manager
  
• Motivate teams and individuals
  
• Communicate organization’s goals and objectives
  
• Delegate tasks effectively
  
• Deal with poor performance issues
  
• Manage change
  

Participants will leave the course with the relevant skills and with the opportunity to practice them, as well as their own personal action plan. They will have a clearer view of their role and responsibilities as managers, eager to use it as the basis for improving performance and achieving better results.

This practical 1-day course is delivered through a mixture of lectures, practical exercises, case studies and discussion.

Course Outline

What is management all about?

• Role of the manager
  
• Different management styles
  
• Managing teams & producing results
  
• Developing individuals
  

How to motivate effectively?

• Factors that motivate people
  
• Minimizing de-motivating factors
  
• Using reward and recognition mechanism
  

How to communicate effectively?

• ‘Walking the talk’
  
• Delivering organization’s mission & vision
  
• Different ways of communication
  
• Reducing the barriers to communication
  
• Dealing with dissent
  

How to delegate effectively?

• Difference between delegating and assigning tasks
  
• Why is delegation so crucial?
  
• Potential pitfalls in delegation
  
• Best practice in delegation
  

• Dealing with poor performance
  
• Delivering difficult messages
  
• Developing individuals
  
• Supporting the team
  

How to manage change effectively?

• Dealing with change
  
• What kind of reactions to expect and how to deal with them?
  
• Managing change involving the team
  

Action Plan

• Creating an action plan for effective people management in workplace
  

Who Should Attend

• Business owners & managers
  
• Management executives & supervisors
  
• Management trainees or anyone who have little or no formal management training but whose roles will include management responsibilities now or in the future
  

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