About this Course

Everyone works with other people, be it within one’s own team, with other colleagues in different functional groups, with partner organisations and businesses, with contractors and clients.  Design Thinking is emerging as an essential 21st century leadership skill because the ability to motivate and influence others to improve outcomes through providing better service, improved products, work processes and/or brand recognition is a leadership quality recognised by the management of corporations and organisations.  

As a method of enquiry, Design Thinking integrates both the artistic approach of design, where the components and bits and pieces of a solution come together in a seemingly hap-hazard manner but always orienting towards the solution (sometimes called solution based approach) as well as the scientific analytical, step-by-step methods of research (sometimes called problem-based approach). This course provides you with the fundamentals to develop the language and habits of Design Thinking for Success & Performance.

Learning Outcomes:

Acquire the language of Design Thinking and be able to:

• Adopt appropriate, time- and process-sensitive  language and body language for better teamwork
  
• Understand the importance and acquire the courage and ability to constantly communicate and keep-in-touch with users, customers and clients
  
• Understand how everything that one does create an experience for others and to acquire the ability to map and deliver user/customer/client experience
  

Gain skills and procedural knowledge to:

• Adopt The Beanstalk Creative ActionsTM process and methodology in problem-solving
  
• Define the parameters of a given problem to generate, identify and document winning solutions
  
• Adopt a card-facilitated brain-storming process for more effective management of group-thinking
  
• Enhance ideas by simplifying, value-engineering, cost-cutting and automation
  

Course Outline:

Introduction

• Fundamentals and framework of Design Thinking
  
• How language influence actions
  
• Using the language of The Beanstalk Creative ActionsTM for effective team-work
  
• Developing language, actions, habits and an effective Design Thinking culture for success and performance 
  

• things to do to help develop an open mindset and embrace change
  
• things to do to help acquire the habit of examining issues from multiple perspectives and from end-to-end
  
• drawing inferences from facts and figures
  
• things to do to keep in touch with users, customers and clients
  
• things to do to help nurture a creative mind and team
  
• things to do to help nurture a critical mind
  
• embracing failure as a learning experience
  
• adopting simplification as a way of life
  
• embracing technology and social media as well as keeping up with the times
  
• planning work by understanding the different work spaces and stages and using this to influence and motivate others for efficient and effective teamwork
  

Who Will Benefit?

Any organisation who wishes to harness the power of design thinking and creative problem-solving to create value for the organisation, improve productivity, improve teamwork, create an open and gracious creative culture within the organisation by promoting thinking and innovative vibrancy.

Any individual who wishes to harness the power of design thinking to improve their working relationship with others and to acquire the ability to motivate, influence and lead others positively towards innovative solution-finding at work.  Participants who have attended “Design Thinking – a creative approach to problem-solving” will in addition, be able to use the design thinking problem-solving methodology to facilitate and lead problem-solving at work.

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