Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Advertising Sales & Marketing
Professional selling isn't a hit or miss proposition. It is a practical and consistent application of well-developed, well-refined selling skills and abilities. It is the skill to capture and hold customers' interest while presenting the benefits of your product in a powerful, convincing way. Participants will learn the telephone sales process and how it is affected by each customer's particular s...
Provider: Marketing Institute of Singapore
Business Management
Have you ever wondered what a particular contract clause or term actually means? Why are certain clauses so commonly found in some commercial or business contracts? Being unsure on the meaning and interpretation of a contractual term or provision is too risky for your business and work. Poorly drafted contracts do not provide protection and may lead to contractual disputes and litigation, arbitrat...
Broadcasting Publishing and Media
In an effort to provide more value-added services and retain loyal customers, increasingly, organisations are publishing newsletters, magazines, online articles and even books to accompany the products or service they sell. However, if the content of such publications is not well-planned or well-written, the initiative can backfire and customers’ goodwill could be lost. Often, the task of writin...
This course is a step-by-step approach to showing you how to write a proposal that will impress your boss, peers or even customers and get them to say "yes" to your ideas. Being able to write effectively will give you an advantage whether you are in sales, operation or a support function of your company.The first key to crafting "win-win" proposals is to know your audience. If you know who you are...
Sales & Marketing marketing management
Learn the Best Practices of SEO Marketing from UK's Top Digital Marketing Research & Training Company! Equip yourself with the latest 2015 SEO knowledge in this 2-day course, and unleash the power of SEO in the increasingly competitive online space.Intensive 2-day course covering all aspects of natural Search Engine Optimisation (SEO)Great introductory course for professionals with little...
marketing management
Radical changes in the market place pose great challenges to businesses performance. With product-markets maturing in the competitive landscape, customers' expectations for superior value from the goods and services escalating, and technological changes in the macro-environment, what was once effective marketing strategies are no longer as successful. To strengthen the firm's position and growth, ...
Productivity & Innovation
To provides the participants with skills and knowledge to facilitate the implementation of a productivity framework according to the Productivity Road Map and Action Plan developed. Participants will also learn to encourage and coordinate with the team to participate in role play.
Provider: KAPLAN PROFESSIONAL
Participants will experience and learn to apply the 5S techniques: 1. SEIRI - Clear unnecessary items from work area 2. SEITON - Organise work area in an orderly manner 3. SEISO - Clean work area 4. SEIKETSU - Maintain work area cleanliness 5. SHITSUKE - Maintain self-discipline in work area
Participants will experience and learn to: 1. Identify possible areas for continuous improvement and challenges in getting team to initiate actions for continuous improvement at the workplace 2. Lead and motivate team to initiate actions, ideas and suggestions to improve workplace or business performance 3. Assist team members to unleash their untapped innovation and creativity and increase their ...
Participants will experience and learn to: 1. Develop an organisational culture of innovation, enterprise and continuous improvement in consultation with stakeholders 2. Develop enterprise actions and strategies to improve organisational growth 3. Establish policies and strategies to promote initiative behaviour for continuous improvement at the workplace 4. Develop comprehensive policies that enc...
Participants will experience and learn to: 1. List personal competencies acquired through learning and experience 2. Determine personal career goals taking into account personal competencies 3. State sources of and interpret information on potential employment opportunities 4. Select jobs that best match personal competencies and career goals and apply for jobs 5. Prepare for and attend job interv...
Learners will learn to: - Map and evaluate business process using Value Stream Mapping tool - Defines and establishes the value flow as pulled by the customer - Identify and analyze non-value added steps or activities in a process using Value Stream Mapping Tool - Design and implement improvements to the business process - Measure and evaluate the improvement measures implemented against determine...
1. Apply Organisational Service Values and Systems 2. Contribute to Service Team Effectiveness 3. Follow-up post sales/service support 4 . Utilise and update a customer database
Participants will experience and learn to: 1. Recognise own emotional states, the causes of those emotional states and its effects on own and teams performance and interpersonal relationships at the workplace 2. Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of own Emotional Intelligence 3. Model behaviours that demonst...
A competent individual would learn and understand: ¿ Productivity objectives and underlying purpose and goals of productivity ¿ Productivity relating to: a. The basic formula of productivity b. Achieve productivity growth Ways to measure productivity growth Factors involved such as: cheaper, better, and faster that contribute to increase productivity Various types of employee behavior ...
Environmental Cleaning
This unit covers the basic knowledge and skills required in cleaning and removing soilage from sanitary fixtures, fittings, toilet floors, and replenishing consumables in sanitary area.At the end of this course, learners will be able to:Prepare for work activitiesRemove dust, debris, soilage and spillage from sanitary fixtures and fittings, toilet walls/ partitions and toilet floorsClean toilet fl...
Provider: INSKILLS TRAINING PTE. LTD.
Course DescriptionApply project scope management techniquesIt is important to start a Business Continuity Management (BCM) project well as what is done during this phase often determines the success or failure of the project. This course takes participants through various the activities and considerations involved in setting up and correctly framing the BCM project before actually diving into the ...
Provider: BCMI PTE. LTD.
Personal Services
Learning OutcomeUpon completion of the course, you will be able to perform:One level haircut with various lengthsGraduated haircut with various weight distributionLayered haircut with various outlinesThis module introduces students to hair cutting using a variety of one level techniques, graduation and layered techniques.In practical, student will prepare the client to meet the gowning requirement...
Provider: KIMAGE HAIRDRESSING SCHOOL PTE LTD