Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
• Defining Organization’s Goals & Standards in Service Operations. • Identify and Recognise One’s Role in the Process of Operational Excellence • Ablility to map processes and identify gaps • Contributing to Continual Improvement in Service Performance and Operations
Provider: TRAINING VISION INSTITUTE PTE. LTD.
This course addresses the knowledge and application skills required to lead a team to deliver service excellence that is in line with the organisation's customer-centric strategy. It includes promoting a customer-centric environment and analyzing the team's performance to identify areas for improvement.
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Leadership and People Management
Skills and knowledge required to be personally effective in the role of senior manager.
At the end of this programme, participants will be able to: i. Build workplace relationships ii. Promote workforce diversity iii. Manage conflicts
Human Resource Management Employment and Recruitment
This unit covers the provision of leadership in an organisation, irrespective of size.
Provider: SINGAPORE MEDIA ACADEMY PRIVATE LIMITED
Post-Diploma Certificate (PDC) in Business Intelligence Subject code Subject CBA1C01 Quantitative Analysis CBA1C02 Business Intelligence Fundamentals CBA1C03 Business Intelligence Project
Provider: Temasek Polytechnic
Certificate in Introductory Management 2 Subject code Subject BCBS002 Managing People BCLM015 Introduction to Law & Criminal Law BCCM002 Business Communication & Meeting Skills
see attached doc
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
see attached
Education and Training
no record
Develop and Implement Recruitment and Selection Strategies
Subject to the company's contextualisation requirements
Subject to company's training objectives.
See attached.