About this Course

The Level 5 Diploma in Hospitality Management (QCF) awarded by Confederation of Tourism and Hospitality (CTH), is a substantive management programme, typically designed to provide students with direct entry to the final year of a university bachelor’s degree, taught over a ten month period.

Confederation of Tourism and Hospitality (CTH) is the UK’s leading professional awarding body for qualifications in the specialist growing hospitality and tourism sector worldwide. CTH ensures its quality through its approved status with Ofqual, the regulatory body for qualifications in England.

LEARNING OUTCOMES

• Understanding the concepts of financial management and accounting within a hospitality or tourism business; controlling the finances and managing the cash flow and Manage the profitability of a department within a hospitality or tourism business.
  
• Understanding the principles of human resource (HR) management in the tourism and hospitality industry; leading teams and developing human resources policies.
  
• Contributing to the development of marketing and sales strategies in the tourism and hospitality industry; optimising marketing communications, building strategic partnerships, new product development and understanding the purpose and components of an organisational business plan.
  
• Developing a customer service strategy in the tourism and hospitality industry; managing customer relationships (CRM) and evaluating customer service.
  
• Understanding how to identify emerging issues in the tourism and hospitality industry and examining their impact.
  
• Developing food and beverage operations, understanding the management of food and beverage operations and evaluating their effectiveness.
  
• Evaluating the role of a facilities manager in a hospitality or tourism organisation; ensuring the facilities of a hospitality or tourism organisation meets health, safety and environmental requirements and maintaining and developing the facilities of a hospitality or tourism organisation premises.
  

COURSE MODULES

• Operational Finance in Tourism & Hospitality
  
• Human Resource Management in the Tourism and Hospitality Industry
• Strategic Marketing in the Tourism and Hospitality Industry
  
• Customer Relationship Management in the Tourism and Hospitality Industry
• Contemporary Issues in the Tourism and Hospitality Industry
  
• Food and Beverage Management
  
• Facilities Management in the Tourism and Hospitality Industry
  

COURSE DURATION

Full Time Classes: 10 Months

Part Time Classes: 12 Months

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