About this Course

The Level 4 Diploma in Hospitality Management (QCF) awarded by Confederation of Tourism and Hospitality (CTH), aims to provide students with a broad understanding of the operational aspects of the international hospitality industry and a knowledge of the underlying principles involved. Students seeking an essential grounding in management principles for direct entry to the trainee positions should aim for the Level 4 Diploma in Hospitality Management (QCF).

Confederation of Tourism and Hospitality (CTH) is the UK’s leading professional awarding body for qualifications in the specialist growing hospitality and tourism sector worldwide. CTH ensures its quality through its approved status with Ofqual, the regulatory body for qualifications in England.

LEARNING OUTCOMES

• Understand rooms division operations (front office and housekeeping departments), front office processes and housekeeping operations.
  
• Evaluating the effectiveness of room division operations (front office and housekeeping departments), supervising housekeeping operations, supervising housekeeping operations and managing staff performance.
  
• Understanding the principles of food production operations, food production operations and food and beverage service.
  
• Evaluating the effectiveness of food and beverage operations, developing food and beverage operations, understanding how to arrange banquets and functions, understanding how to supervise the purchasing and storage of food and beverages and the management of staff performance.
  
• Introduce students to the essentials of finance in tourism and hospitality. Students will understand the key principles for controlling finance, how to interpret financial statements and the use of IT to support financial management in the tourism and hospitality industry.
  
• Management of customer service operations, managing the resolution customers’ queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.
  
• Understanding the size and scope of the global tourism and hospitality industry, the food and accommodation sub-sectors, the issues and influences affecting it and the growth of global tourism and hospitality brands.
  

COURSE MODULES

• Rooms Division Operations
  
• Rooms Division Supervision
  
• Food and Beverage Operations
  
• Food and Beverage Supervision
  
• Essentials of Finance in Tourism and Hospitality
  
• Customer Service Management in Tourism and Hospitality
  
• Global Tourism and Hospitality
  

COURSE DURATION

Full Time Classes: 9 Months

Part Time Classes: 12 Months

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