Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Administration
Provider: Institute of Technical Education
Why are these skills important?As a secretary or administrative professional, you are expected to play many roles in today’s workplace.You are expected to streamline office procedures, strengthen working relationships, and support the boss and other colleagues. And you must maintain the right attitude and poise while facing these challenges.This workshop discusses these common expectations and q...
Provider: BEYONDWORDS TRAINING PTE. LTD.
What are the main challenges of minute-writing?As a minute-writer, you need to listen carefully to discussions, record relevant points, and present that information in an accurate, clear, concise and useful format.During the meeting, you need to listen actively for important points to record. You must know the difference between the relevant and the irrelevant, plus differentiate between the nice-...
Why is it important to craft a good response to complaints?Not all unhappy customers complain, but when they do, you should take that as an opportunity to put things right and repair the relationship.Customers may be unhappy when they perceive that a policy puts them at a disadvantage. Or the customer may be asking you to make an exception to a policy, which is beyond your authority to do.In other...
Support staff of yesterday will type, take orders, perform filing, attend to visitors and make phone calls for bosses. However, the demands made of today’s secretaries and administrators are different – they are expected to juggle multiple tasks, be proactive, manage time, people and problems, communicate for results, think on their feet and relate well to people at all levels. To me...
Provider: Management Development Institute of Singapore (MDIS)
AFTER THIS WORKSHOP YOU WILL BE BETTER ABLE TO: engage customers better even when responding to difficult correspondence know tools and techniques to give others advice on how to write improve your professional image and the image of your organisation LEARNING OBJECTIVES: Consider your customers’ expectations and adapt your writing style to meet their needs Structure and write responses whic...
Provider: The British Council
Course DescriptionWriting effectively is a critical business skill that contributes to your success on the job. This workshop guides you through practical techniques to efficiently produce clear, well-organized, and professional reports. This workshop grounds your foundation with effective business writing principles for any form of writing in the business context.Through discussions, lots of exer...
Provider: ACES LEARNING HUB PTE. LTD.
Provider: NEXUS ACADEMICS TRAINING CENTRE PTE. LTD.
Take appropriate minutes for meetings Report more accurately and clearly
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
Course Learning Outcomes The Text Production module aims to test the candidates ability to transcribe business documents from printed and hand-written copies to business documents that are suitable for mailing.
Provider: BMC INTERNATIONAL COLLEGE PTE. LTD.
Write apt and accurate business messages suited to the stated purpose! These special programs will equip you with the skills to understand and write messages, such as email, letters, reports , notices, etc using formats and styles that are current and correct
Provider: IMPACT MANAGEMENT SEMINARS PTE LTD
Sign up account
Provider: AGILE AVANT PTE. LTD.
Provider: Connexis Learning Pte Ltd
Minutes are not just for the record; very often, it is also the basis for action and decisions. Many of us may have been asked to take minutes of meeting although we may not be the meeting secretary. The task of minutes writing is no longer reserved for secretaries or personal assistants only. Any person who attends a meeting may be asked to take up this important task. As minutes provide an off...
Provider: EON CONSULTING & TRAINING PTE. LTD.
What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind. This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and addressin...
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Provider: INSTITUTE FOR STRATEGIC COMMUNICATION
Perform Database Functions
Provider: SSA CONSULTING GROUP PTE. LTD.