Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Productivity & Innovation
On completion of this unit, the learner will be able to facilitate work team activities and improve team performance by promoting ownership and commitment among team members to work goals and targets set, maintaining positive relationships among team members with diverse backgrounds and providing support and opportunities for individual and team contributions
Provider: Service Quality Centre
On completion of the unit, the learner will be able to leverage on traditional and new media tools to develop personal branding and professional image through the conduct of market research, networking and presentation to achieve personal career goals.
On completion of this unit, the learner will to apply Systems Thinking to assess problems, formulate and implement solutions to address organisational issues typically encountered by one assuming a managerial role.
The competency unit, “Adapt to Change at Operations Level”, is one of the operational competency units under the Personal Management and Development (PMD) Skills competency category. The PMD Skills competency category aims to develop personal mastery competence to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals. On completion of this uni...
The competency unit, “Apply Emotional Competence to Manage Self and Others in a Business Context” (ECMSO), is one of the competency units under the Personal Management & Development (PMD) Skills competency category. The PMD Skills competency category aims to develop personal mastery competence to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational...
The competency unit, “Solve Problems and Make Decisions at Operations Level”, is one of the operational competency units under the Analytical, Conceptual and Evaluative (ACE) Skills competency category. The ACE Skills competency category aims to develop the ability to generate feasible, efficient and innovative solutions to solve work problems, enhance productivity and capitalise on new opport...
Participants will experience and learn to: 1. Develop an organisational culture of innovation, enterprise and continuous improvement in consultation with stakeholders 2. Develop enterprise actions and strategies to improve organisational growth 3. Establish policies and strategies to promote initiative behaviour for continuous improvement at the workplace 4. Develop comprehensive policies that...
Provider: KAPLAN PROFESSIONAL
Participants will experience and learn to: 1. Define and align team goals with departmental and organisational goals 2. Define own and individual roles within the team and work within the team and organisation dynamics 3. Maintain open communication with team members by sharing information and discussing work related issues to achieve individual and team goals to meet organisational requirement...
Participants will experience and learn to: 1. Recognise own emotional states, the causes of those emotional states and its effects on performance and interpersonal relationships at the workplace 2. Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace 3. Identify personal strengths and we...
Participants will experience and learn to: 1. Identify symptom(s) that could lead to potential problem(s) at the workplace 2. Apply logical deduction to anticipate and detect problem(s) at the workplace based on symptom(s) and relevant information gathered 3. Analyse relevant information surrounding the perceived problem(s) and identify the exact problem using elimination process, objective rea...
Participants will experience and learn to: 1. Plan daily work to meet quality system requirements 2. Carry out daily work to meet quality system requirements 3. Maintain work quality 4. Improve work quality
Solidify understanding of fundamental principles of data and statistical analysis Assess and manage data integrity, whether for projects or ongoing process metrics Organize/format data as needed to conduct meaningful analyses Identify and formulate critical questions or hypotheses to be investigated through statistical analysis and experimentation Teach participants a variety of val...
Provider: Nanyang Technological University, Centre for Continuing Education
Gain competitive advantage through improved employee performance. Attract, develop and retain skilled workers. Link training strategies to business outcomes. Save training time & cost with enhanced SDF & SRP funding.
Provider: Singapore Human Resources Institute (SHRI)
This unit addresses the skills and knowledge required to develop workplace and business relationships. It covers internal and external networking and representing the organisation. 1. Identify critical and relevant networks and relationships2. Build workplace networks and relationships3. Support stakeholder participation in external networks4. Represent the organisationLearning Outcomes1. Id...
Provider: HUMAN CAPITAL (SINGAPORE) PTE. LTD.
On completion of this unit, the learner will have knowledge and application skills in maintaining quality control procedures and be able to apply them to the workplace.
Provider: PROJECT DIGNITY PTE. LTD.