Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Tour and Travel Services
On completion of this unit, participants will have the knowledge and skills in providing visitor information and be able to apply them at the workplace. These include: Develop background knowledge about site Gather and record visitor information statistics Orientate visitors to attraction site Assist Groups Outline public programmes and schedules Provide directions
Provider: BOX HILL INSTITUTE SINGAPORE PTE. LTD.
Food and Beverages
On completion of this unit, the learner will have the knowledge and application skills in managing meeting. This includes: • Planning and preparing for meeting • Conducting meeting • Following up on meeting
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
Productivity & Innovation
Subject to company's training objectives.
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
Workplace Safety and Health
Customer Service
• Defining Organization’s Goals & Standards in Service Operations. • Identify and Recognise One’s Role in the Process of Operational Excellence • Ablility to map processes and identify gaps • Contributing to Continual Improvement in Service Performance and Operations
Provider: TRAINING VISION INSTITUTE PTE. LTD.
This course addresses the knowledge and application skills required to lead a team to deliver service excellence that is in line with the organisation's customer-centric strategy. It includes promoting a customer-centric environment and analyzing the team's performance to identify areas for improvement.
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Information and Communications
To be able to use Microsoft Powerpoint 2010
Perform Advanced Spreadsheet Functions
To understand and able to use internet and outlook
Leadership and People Management
Skills and knowledge required to be personally effective in the role of senior manager.
At the end of this programme, participants will be able to: i. Build workplace relationships ii. Promote workforce diversity iii. Manage conflicts
To equip their staff - Programming Staff (Operators) with Beginners Level Literacy in order that they are able to perform in their job better.
To facilitate the implementation of a Productivity Framework according to the Productivity Road Map and Action Plan developed
On completion of this course the learner will be able to apply a systematic and rational process in solving problems and making decisions.
Learner will acquire the techniques in problem solving and decision making.
Training for Workplace Literacy (Comprehensive)
Training for Workplace Literacy (Conversational)