Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Education and Training
Problem solving is a major challenge for any organisation. This programme has been specially designed to lead participants to appraise, examine and diagnose systematically a problem situation, its root causes, and to generate actions utilising analytical tools.ObjectivesUpon completion of this workshop, participants will be able to;To solve problems and prevent recurrence of those problems by look...
Provider: Management Development Institute of Singapore (MDIS)
marketing management
A savvy marketer leverages on each and every piece of material that goes out to his/her customers. Communications could be in the form of a print ad, poster, brochure, catalogue, DM or even a personal letter or e-mail blast. An effective marketing collateral includes not just an attention-grabbing visual but highly persuasive copy that puts the customer in the right frame of mind to purchase that ...
Provider: Marketing Institute of Singapore
Sales & Marketing Customer Service marketing management
Findings show that services impact customers more directly than products do. The dissatisfaction experiences from some aspects of customer services are the reasons for customers to switch their service providers. To remain service-centric, organisations need to understand the nature and unique characteristics of services when managing service quality, productivity and personnel. Organisations have...
Legal
This 2-day course explores the legalities of contract and contractual obligations from the perspectives of a contract manager. This overview and understanding of the operations of Contract Law will therefore better enable persons employed in the role of contract managers to fulfill their responsibilities in an effective way.*Participants should preferably have completed the following 2 courses:Con...
MICE & Events event management
Build Your Career in the Exciting World of Events!Singapore is a world leader in the creation and production of innovative, vibrant celebratory events. Additionally, it plays host to hundreds of international sporting and business events each year. As its events industry grows and develops, so does the opportunities for people trained in the management of these many and varied corporate and public...
Sales & Marketing
With business transformation taking place all over the world, the selling profession is in a massive state of change. Old ways of selling is being challenged in the digital era where the internet, globalisation and commoditization of entire products and services have resulted in the sales person losing control as the driver of the sales process. The challenging business environment has placed...
Sales & Marketing Strategic Marketing
Business-to-Business (B2B) marketing is often more complex compared to consumer marketing. In B2B marketing, not only are companies engaging potential customers, there are often times the need to market to the trade (mainly wholesaler, retailer, or distributor).Understanding the critical importance of successful relationships and good marketing strategies will ensure companies stay in a favourable...
Customer Service
The telephone is the key mode of communication with customers in most organisations today. The telephone is often your customer's first point of contact with your company. Customers often form an impression of your company from the quality of one call or from the point of first contact. It is essential to understand, not just which techniques can be effective to influence customers but also the ad...
Sales & Marketing marketing management
Email marketing is now recognised as one of the most powerful ways to market and promote your products or services. The right email can produce excellent response rates and have an extraordinary effect on the way you communicate with target markets.But why do some email marketing efforts achieve spectacular results whilst others are instantly deleted? If you want practical, easy to implement and r...
Ask anyone who has ever got burnt from spending an enormous sum of money on marketing/advertising, only to realise they cannot recover that expense, and they will tell you “I should have started with free or low cost marketing methods first."No-Cost & Low-Cost Marketing Techniques to Maximise Sales is a practical course that focuses on marketing successfully while keeping your wallet happy. ...
Leadership and People Management
We face a future of increasing complexity, exploding information flows and greater uncertainty. In today's volatile business environment, yesterday is ancient history. Like a game of chess, smart management requires intelligent strategies without unnecessary moves, moves that will cost you in the long run.This course will provide your team with the right strategies and skills to identify opportuni...
In today's complex and competitive environment, there is always a possibility that things will not go in a preferred manner. Being equipped with negotiation skills will empower your working life positively to manage these situations. Developing negotiating skills will contribute towards productive outcomes within the organisation and with those we do business with. This course will help you develo...
Top accounts come with a double edged sword – while they contribute a sizeable portion to your company's bottomline, they become the target of competition that constantly tempt them with better offering and price discounts.In addition to the competitive attacks, key accounts often exercise their heavyweight pressures by demanding more for less as they know their bargaining power with the strateg...
Human Resource Management Employment and Recruitment
Provider: KAPLAN PROFESSIONAL
Information and Communications