Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
A successful business is one that can offer something uniquely different from its competitors. Edward de Bono remarked: "Businesses need creativity ... To make the shift from administration to true entrepreneurship." Indeed, organizations today need people who are not "framed" by traditional modes of thinking, people who can approach situations with creative ideas and innovativ...
Provider: HRM SKILLS PTE. LTD.
The essence of team briefing is to channel corporate communications such as policies, strategies, operating performance, prospects, standards, behavioral issues, market conditions, corporate strengths and weaknesses etc, to all the staff in the organization. The team briefing process underlines the importance of the leader, raises morale and gives a sense of common purpose to the team. This semina...
Successful business relationships rely more than ever on personal contact. Image, courtesy, politeness, and etiquettes are necessary in all our business and personal relationships. This seminar will enable you to learn and use basic social skills to transact and grow your business with thoughtful consideration and to increase your personal profile.Outline:Introduction to NetworkingObjectives of Bu...
In this seminar, participants learn to anticipate, implement and follow up on changes for success in the team.Outline:The forces and phases of changeThe 7S McKinsey framework for holistic change managementUnderstand and overcome resistance to changeManage the different stages of change effectively...
Personal Branding is how we market ourselves to others. Many successful people use personal branding as a career strategy for creating value, expert positioning, and as a way to increase audience size and attention and eventually accomplish career success.Outline:Understanding Personal BrandingWhat is Personal Branding?Ways to market yourself to the worldKnow what other people think of youThe Succ...
This one day training program is designed to equip select staff within your organization with the skills and knowledge required to be part of a functioning support and referral team at the workplace. Participants will be taught basic counseling skills, such as active listening, empathic feedback, basic assessment and referral. Participants will also learn the knowledge and skills to facilitate and...
Every successful professional needs a dynamic voice to help them command confidence, respect and authority. However, many do not know how to find that voice. The moment we stand in front of our business partners or audience, we are being judged instantly based on our non-verbal communication skills, which 38% percent goes to voice and 55% goes to visual appearance. The balance 7% goes to the conte...
Many professionals ‘struggle’ to find the appropriate words and phrases when asked by their superiors to write an email or a letter to clients. When faced with writing proposals, many ‘freeze’ for loss of words. This workshop presents a step-by-step approach to make writing a breeze when the correct techniques are used.
It is important for us to be easily recognized, likable and trusted in a short period of time during business networking, meeting with clients or at work. To reach this goal, we need to have an image that reflects our best qualities and communicate who we are. This seminar gives you some basic guidelines on how you can be who you are and be respected by others at a professional level.Outline:Impor...
Do you ever ask, "What have I done today?" Do you start the day with high hopes for accomplishing your goals but leave the workday feeling you didn't accomplish anything? Well it's time to take back control of your day and accomplish more with your time. This seminar gives you the basic and yet practical time management techniques for managing time and making it work for youOutline:Understanding T...
Being in a supervisory role creates a whole new set of challenges for the individual. Supervisors, team leaders and new managers need to build a new set of non-technical skills to add to their current expertise in order get the best out of their people. They have to be equipped with a set of skills and best practices that will ensure that they get the best performance from their staff in a confide...
In this seminar, participants learn to function effectively in a team and gain satisfaction in being part of a team. Outline:Key Success Factors in a teamStages of team developmentSelf Awareness of your Strengths, Interest and AbilitiesCommunicate Effectively with othersHandling conflicts when working in teams...
Do you have difficulty communicating with people? Have you wondered why some people like you and some not? This seminar helps participants understand the impact their communication skills have on other people, and how improving these skills can make it easier for them to get along in the workplace.Outline:Understanding Interpersonal SkillsUnderstanding Human Behaviors RelationsProfiles of Various ...
Leadership is important in today's competitive world because it is a key differentiator – effective leadership brings about results, commitment and organizational knowledge. Yet most of us are thrust into leadership positions without an idea of what it takes to be a leader.This one day workshop is an introduction to the key essentials of what it takes to be a leader. It covers the spectrum of sc...