Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Productivity & Innovation
This course is approved by the Institute of Environmental Management and Assessment (IEMA) and is designed for those individuals conducting 1st, 2nd and 3rd party EMS audits. The course is delivered over 5 days and is structured to enable participants to achieve defined learning objectives.
Provider: EQS ASIA PTE LTD
Customer Service
This is an Operations level unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in SProvide Customer Services and be able to apply to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
Food and Beverages
Hotel & Accommodation
On completion of this unit, the learner will have knowledge and application skills in handling terminations, dismissals and resignations and be able to apply them to the workplace.
This is an Operations level core unit of 2 credits. On completion of this unit, the learner will have knowledge and application skills in promoting tourism and be able to apply them to the workplace.
This is an Operations level core unit of 4 credits. On completion of this unit, participants will have the knowledge and application skills in servicing guest rooms and be able to apply them to the workplace.
This is an Operations level qualification requiring students to complete 7 Competency Units (3 Core units and 4 Elective units) and attain at least 16 credits. Students will gain knowledge and become competent in skills from a broad range of highly-developed operational skills specific to the Hotel and Accommodation Services industry.
Human Resource Management Employment and Recruitment
This course is a management level qualification requiring trainees to complete those individual modules they require for particular job roles. Each unit will be taken as individual option. Trainees will gain knowledge and become competent in skills from a broad range of highly-developed management skills specific to the Tourism/F&B Industry.
Leadership and People Management
This course is provided solely for Pan Pacific Hotel Group, Singapore and its employees. This is a supervisory level qualification in the stream requiring students to complete 1 of the Advanced Certificate in Hotel and Accommodation Services competency units. Trainees will gain competency in one unit required to lead a team for Pan Pacific. The trainees will be chosen by Pan Pacific from experienc...
Repair and Maintenance
This is an Operations level unit of 4 credits. This course is developed for and in consultation with the Coffee Bean and Tea Leaf (S) Pte Ltd. This is an operations level competency requiring trainees to complete the module required in relation to their job roles. Trainees will develop the knowledge and skills to perform the tasks at workplace. The trainees in this program have considerable experi...
Tour and Travel Services
This is an Operations level core unit of 4 credits. On completion of this unit, the learner will have knowledge and application skills in Handling Air Ticketing Reservations and be able to apply them to the workplace.
This is a 4 credits unit. This is a supervisory level qualification in the stream requiring students to complete 1 of the Advanced Certificate in Hotel and Accommodation Services competency units. Trainees will gain competency in one unit required to understand more about the supervisory skills for the Front Office.
This is an Operations level core unit of 3 credits. On completion of this unit, participants will have the knowledge and application skills in providing visitor information and be able to apply them to the workplace.
This is a Management level qualification with specialisations in MICE and Events Operation, requiring students to complete 14 Competency Units (8 Core units and 6 Elective units) and attain at least 38 credits. Students will gain knowledge and become competent in skills from a broad range of highly-developed management skills specific to the Tourism industry.
This course is developed for and in conjunction with Singapore Cruise Centre staff only. This is an Operations level SOA requiring students to complete 2 Competency Units (2 Elective Units). Students will gain knowledge and become competent in skills from a number of highly-developed operational skills specific to the Tour and Travel services industry.
Wholesale and Retail Trade
Workplace Safety and Health
This is an Operations level core unit of 1 credit. On completion of this unit, participants will have the knowledge and application skills in working safely and be able to apply them to the workplace.
Education and Training
Provider: Association of Singapore Attractions
1. Improvement in service level of walk-in customers 2. Increase in staff’s confidence level when communicating with customers 3. Increase in level of communication level between staff and management
Provider: TRAINING VISION INSTITUTE PTE. LTD.