Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
We have all experienced conflict in unique and personal ways. We must be perceptive enough to understand what roles we play in creating or exacerbating conflict. This seminar enables participants to better understand and practice the skills and strategies of conflict resolution at work.Outline:Causes of ConflictWhat is Conflict?Types of ConflictsWhere does conflict come from?Conflict Management Te...
Provider: HRM SKILLS PTE. LTD.
You find difficult customers everywhere. It could be an angry customer whose needs have not been met, a disappointed customer who is unhappy with the service or someone who is out to make life difficult for you. Possessing the knowledge and techniques to handle difficult customers effectively can boost your self-confidence, improve your job performance and reduce stress and anxiety.Outline:Knowing...
In today’s competitive business environment, striking and maintaining a positive first impression is critical to your success. A key ingredient in that impression is your body language. Your body doesn't know how to lie. Unconsciously, your body telegraphs your thoughts as you fold your arms, cross your legs, stand, walk, move your eyes and mouth. These not only indicate your mood and personalit...
Dealing with difficult people, conflict and workplace stress negatively affect 55 per cent of working Singaporeans. This seminar gives you the tools to transform conflict into a springboard for positive change at work and beyond. Participants will learn basic concepts and skills to deal with conflict in healthy ways.Outline:Communication Within Your TeamUnderstanding EmpathyThe Art of ListeningEnh...
In this seminar, participants learn what it takes to conduct personalised and effective coaching discussions that would guide, encourage and support the growth of people.Outline:What is Coaching and its benefitsRoles of the CoachCoaching ModelCreate a supportive environment for CoachingSkills in Coaching effectively...
This seminar enables participants to deal with internal and external customers in a professional, confidant and assertive manner, by avoiding conflict, manipulation and defensiveness.Outline:What is Assertiveness?Myths about AssertivenessWhat stops us from being assertivePros and Cons of Various BehaviorsPassive BehaviorAggressive BehaviorAssertive BehaviorAssertiveness TechniquesBasic AssertionEm...
Have you ever wondered why you could not recall what was being said in some of the speeches or presentations that you have heard? The obvious answer is that they did not make any impact on you. Emma Ledden remarks: “Everyday I meet intelligent and confident businesspeople who are letting themselves down when they stand up to make a presentation.” Making impactful presen...
Self-esteem is about how we see ourselves. Self-esteem enables us to be robust despite failures and down times. Good self-esteem also enables us to establish positive relationships at home; at workplace as well as within the community we live. Having positive relationship makes it easier for us to achieve our goals and allow us to share joy, happiness and love. This seminar examines the importance...
In this seminar, participants learn to get the most out of their meetings through effective preparation and facilitation. They would acquire knowledge on the techniques and steps to draw ideas from members and keep meetings on track.Outline:Purpose of meetingsPreparation steps for meetings5 Steps to conducting effective meetingsAssign roles to meeting members for involvementTechniques to draw out ...
Many of us have been tasked to take minutes of meetings although we may not be a secretary or personal assistant. Any person who attends a meeting will be asked to take up this important task. Accurate minutes of meetings are an essential for any successful organisation. If you are the one who has to record the minutes of a meeting, you are probably well aware of how challenging this process can b...
A manager must be clear about his/her new role in the organization, after a promotion to this appointment. From now onwards, one has to think like a Manager and still continue to interact daily with people they have to work. This workshop provides practical on- the- job resources to make the first critical 100 days effective and thereby consolidate one's role and responsibilities in the days ahead...
A supervisor or manager needs to effectively manage a wide variety of tasks and people. Hence, it is essential to learn how to delegate tasks and projects to the staff effectively.In addition, it is of utmost importance to learn how to decline certain requests as well. This workshop will teach you how to achieve a balanced lifestyle through effective time management.Learning ObjectivesExpedite wor...
People leave organizations – often not because of work, tasks or job responsibilities but due to relationship issues with coworkers, superiors or even subordinates. As most of us spend lots of time at work – sometimes even more than with our family, relationships with people at work can be a strong retention or 'push' factor.Anyone who is equipped with improved interpersonal and communication ...
This seminar is designed for individuals who need to utilize their voice to perform their profession. It begins with the basic techniques of effective voice production, and then guides the participants as they generalized these into everyday speech through a series of breathing and voice exercises. All participants will have their chance to engage in fun exercises throughout the program.Outline:Fu...
In this seminar, participants learn to accept, adapt and flourish in change. This requires one to take ownership and be proactive in managing changes at work.Outline:Reasons and benefits of changeThe forces and phases of changeOvercome obstacles to change4As Technique to successful change...
In this seminar, participants learn how to manage teams at different stages of development and motivate them towards greater performance.Outline:Key Success Factors in a teamStages of team developmentDifferent roles of contribution by staffIdentifying and harness the potential of staffMotivate staff towards towards higher performance ...
All sales leaders or successfully sales professionals will eventually move into management positions. The role of a Sales Manager is the vital key ingredient to the success of a sales organization. The impact is very significant to the success or survival of an organization. If you don’t manage the sales team and lead them in the right direction, the whole organization can fall apart. Managing a...
This seminar is designed to enable participants to communicate with confidence, speak with style and present with power. This seminar allows participants to fully utilize their vocal instrument to its maximum. All participants will have their chance to engage in fun exercises throughout the program.Outline:Your Voice and CommunicationThe Communication ProcessVerbal & Non-Verbal CommunicationVo...
This seminar aims to help the participants set the right goals, identify the working style and develop their people skills so that they communicate success with every step they take. It addresses self-knowledge, self-development and maintaining a balance between work and personal responsibilities in relation to organizational requirements. Outline:Knowing Your YourselfStrengthsSkillsQualitiesValue...
Great telephone etiquette goes beyond a good voice and well-chosen words. It is a learned behavior and speech pattern that includes having a positive service attitude, empathy and skills in listening, questioning and negotiation. This seminar equips participants with the basic skills necessary to project a professional image of themselves and the organization over the telephone.Outline:Your Teleph...