Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Domestic Cleaning
Objective The course aims to provide an overview of the relevant local authorities regulatory requirements and guidelines. It will highlight the good management and maintenance practices for water, drainage and sewerage services, wet facilities and waste collection system. Water Efficiency Measures will also be covered.
Provider: Building and Construction Authority
Workplace Safety and Health
Objective bizSAFE is a five-level programme devised by the WSH Council (WSHC) to assist Small and Medium Enterprises (SMEs) build up their WSH capabilities in order to achieve quantum improvements in safety and health standards at their workplaces. SMEs are guided through a journey, starting from top management demonstrating their commitment towards WSH, to acquiring risk management capabilities ...
Human Resource Management Employment and Recruitment
Objectives Understand regulatory provisions and statutory guides Have a greater appreciation of users needs, capabilities & challenges Ability to generate practical concepts that embodies an inclusive philosophy Adoption of practical UD strategies through holistic design solutions To exceed the minimum specifications and limitations of legislated mandates for an accessible an...
Customer Service
World-class customer communications must be delivered with a heart. World-class organisations are those who know what it takes to connect with their customers, build customer loyalty, and maximise customer delight with every communication. Increasingly, customers will communicate their satisfaction and dissatisfaction through email, feedback forms, letters and social media channels such as blogs, ...
Provider: Marketing Institute of Singapore
Leadership and People Management
Today's leaders face enormous demands and high expectations. They need to maintain flexibility and focus on accomplishing goals and objectives determined by the stakeholders. If you want to be a highly capable leader, you'll not only need technical competence, but also clear social and organisational competencies.In this two-day New Managers, New Leaders Bootcamp, you will be equipped with the kno...
Sales & Marketing marketing management
Developing Your Social Networks to Build Positive & Proactive Advocacy EffortsOrganisations and brands marketing on social media would have developed a sizeable community at some point. As advertising messages become less effective to these communities as consumers become wary, brands and organisations need to leverage on their consumers' 'love' on social media to support key brand messages wi...
MICE & Events event management
This course is designed to help participants understand and apply the principles of effective event management. It will introduce participants to best practices from a practitioner's perspective and familiarise them with the 4-stage process for planning and implementing events successfully. Participants will also be introduced to the tools for analysing and managing events.Learning Outcomes:Learn ...
Advertising event management
Putting on a successful seminar or event isn’t easy. There’s a ton of details to consider… countless bases to cover… changing budgets to deal with…and a big bottom line to shoot for. What’s more, your organisation's reputation is on the line and maybe even your own job.Whether you’re a newcomer or a veteran at filling seats at any event large or small, niche topic or general interest...
marketing management
The market place is becoming increasingly competitive. The understanding of the ever changing market environment and customer requirements is crucial for the survival of organisations and businesses.Market research provides organisations and businesses with an effective and efficient way to continuously stay in touch with market place changes and customers' perceptions, behaviours and needs. This ...
Information and Communications
Organisations are increasingly leveraging on social media to either supplement or, in some cases, replace traditional media as a means to reach out to existing and potential customers. These organisations view social media such as blogs, Facebook pages and Twitter feeds as cost-effective alternatives that seem more personable to their target audience. But one of the problems encountered after impl...
Sales & Marketing
Research found that nine out of ten salespeople reach the end of their sales process before 80% of their customers are ready to buy. Now you can control sales behaviour and gain sales advantage by pushing all the right buttons. This course provides you with a well-thought process of designing, structuring, planning and closing sales. It will provide you with a framework for defining the right situ...
In the world of business, time is of the essence. Business writing has to be done fast, with the objective of achieving the desired outcome. Correspondence has to be clear, concise, correct, courteous and coherent so the reader can understand and respond equally fast.This course arms participants with the writing skills to produce client letters, emails and short reports which are clear, organised...
To provides the participants with skills and knowledge to facilitate the implementation of a productivity framework according to the Productivity Road Map and Action Plan developed. Participants will also learn to encourage and coordinate with the team to participate in role play.
Provider: KAPLAN PROFESSIONAL
Productivity & Innovation
Participants will experience and learn to: 1. Assess own level of Emotional Intelligence in ones dealings and relationships with others in a business context and its effects on achieving organisational goals and objectives 2. Examine own strengths and weaknesses for development of own Emotional Intelligence to work effectively with others in a business context to achieve organisational goals and...
Business Management
Refer to attached
Participants will experience and learn to: 1. Analyse the types of teams required and their value in achieving organisational goals 2. Identify and elect work team members and align roles, responsibilities, objectives and expectations of the work team to organisational goals 3. Communicate the roles, responsibilities, objectives and expectations to the work team and empower team members to accompl...