About this Course

Participants will experience and learn to: 1. Assess own level of Emotional Intelligence in one’s dealings and relationships with others in a business context and its effects on achieving organisational goals and objectives 2. Examine own strengths and weaknesses for development of own Emotional Intelligence to work effectively with others in a business context to achieve organisational goals and objectives 3. Assess the emotional climate of the environment, recognise the emotional strengths and weaknesses of individuals and exercise flexibility and adaptability in dealing with them 4. Manage own emotions and maintain composure, self-confidence and resilience when dealing with challenges and setbacks 5. Demonstrate empathy by acknowledging the feelings and perspectives of individuals in a business context, taking into consideration their culture, background and needs 6. Apply Emotional Intelligence to guide one’s thinking and actions and to influence and persuade others to achieve a win-win outcome 7. Uphold integrity in all business dealings and take responsibility for what have been committed to others that are in alignment with organisational goals 8. Build bonds by nurturing instrumental relationships with others in a business context.

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