Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Leadership and People Management
Acquire the skills and knowledge required to create and develop effective working relationship and network
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Productivity & Innovation
The learner will be able to conduct self assessment of own competencies to determine personal career goals, and develop plan to achieve these career goals. The learner will be able to source for compatiable jobs, apply for then and prepare for advanced job interviews and demonstrate appropriate social etiquette when attending interviews
On completion of this unit, learners will have the skills and knowledge in supervising work improvement processes at their workplaces
Learner will be able to apply strategies to create, promote and sustain a culture of continuous improvement, initative and innovation in an organisation, as well as identify, evaluate and managed the associated risks.
On completion of this unit, the learner will be able to facilitate work team activities and improve team performance by promoting ownership and commitment among team members to work goals and targets set, maintaining positive relationships among team members with diverse backgrounds and providing support and opportunities for individual and team contributions
Domestic Cleaning
Provider: CENTER FOR COMPETENCY-BASED LEARNING AND DEVELOPMENT PTE. LTD.
Human Resource Management Employment and Recruitment
On completion of this unit, learner will be able to establish teams, delegate tasks and allocate resources for teams to achieve organizational goals, as well as cultivate open communication and teamwork and monitor, evaluate and recognize the progress and performance of teams in a managerial role.
Information and Communications
Provider: TRILLION TRAINING (S) PTE LTD
Customer Service
Recognise the importance of organisation’s service standards in attaining service excellence •Assess the gaps between actual service performance and organisation’s service standards •Communicate service performance levels to motivate team to achieve service excellence •Monitor service performance levels for effectiveness of actions taken
Learner will be able to apply Emotional Intelligence principles to assess and manage self and others, acquire awareness of the environment, express, empathy, guide others, uphold integrity and build bonds in a business context.
On completion of this unit, learner will be able to apply effective communication techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals while taking into consideration diversity issues.
The learner will acquire the techniques in problem solving and decision making, including proactively identifying the root causes to a problem, generating and evaluating alternative solutions, making appropriate decisions and taking responsibility for the decisions within own circle influence.
The learner will be able to identify areas for continuous improvement and apply strategies to facilitate, motivate and sustain initiative and innovation in the team while also being able to identify, evaluate and measure risks associated with innovation and taking initiative at a team level.
• Identify the various platforms of communication in an organization, it’s benefits and pitfalls • The purpose of engagement with customers over such platforms • The types of organizational resources available that can enable such interaction with customers • Effective communication skills via the various platforms • Various methods to monitor and collect stakeholders’ feedback v...
On completion of this unit, learner will acquire the skills to work with a team of subordinates in practising problem-solving and decision-making, which includes anticipating and identifying potential problems, facilitating team’s effort to resolve the problem, making appropriate decisions and seeing implementation plans through.
Food and Beverages
On completion of this unit, the learner will have knowledge and application skills in maintaining inventories and be able to apply them to the workplace.
Provider: EDUQUEST INTERNATIONAL INSTITUTE PTE. LTD.