Provide Safety and Security for Guests

About this Course

This module specifies the application skills and knowledge required to maintain the safety and security of guests that you are hosting or attending to in the course of your work

Programme Outline

Follow Safety and Security Practices

Respond to Emergencies

• Understand Safety

• Safety Preparation

• Be Trained and Ready

• Remove Potential Causes of Harm

• Provide Safety for Guests

• Familiarity with Emergency Equipment

• Emergency Preparation

• Emergency Response

Provide Lost and Found Services

• Understanding Lost and Found

• Handling the Lost Item Found

• Reporting Items Lost

• 5 Keys to Manage a Distressed Guest

• Claiming a Lost Item

Protect Privacy of Guests

• Privacy and Confidentiality

• Protect Privacy of Guests

Training Methodology

Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Duration

12 Training Hours and 1 Assessment Hour

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Course Info

Course Provider LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
Course Category Business
Course Price n/a

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