Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Productivity & Innovation
On completion of this unit, learners will have the knowledge and application skills needed for an employee to apply 5S procedures (a structured approach to housekeeping) to their own job and work area. This will include SEIRI (Clearing unnecessary items from work area), SEITON ( Organising work area in an orderly manner), SEISO (Cleaning work area), SEIKESTU ( Maintaining work area cleanliness) an...
Provider: Service Quality Centre
On completion of this unit, learner will have the knowledge and application skills in carrying out planning and carrying out daily work to meet quality system requirements as well as maintaining and improving work quality.
On completion of this unit, the learner will be able to contribute effectively to the design and development of a productivity framework, which includes conducting productivity diagnosis and recommending areas for improvement; establishing productivity goals and strategies; contributing to the development of a productivity road map and action plan, productivity measurement system, performance mana...
The competency unit, “Solve Problems and Make Decisions at Managerial Level”, is one of the competency units under the Analytical, Conceptual and Evaluative (ACE) Skills competency category. The ACE Skills competency category aims to develop the ability to generate feasible, efficient and innovative solutions to solve work problems, enhance productivity and capitalise on new opportunities. On ...
On completion of this unit, the learner will be able to promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration.
Have you ever thought of working on the brains of an aircraft? Located in the cockpit of an aircraft, the avionics are the brains that pilot directly uses, such as navigation, weather radar, and radio communication equipment.Apply for this course now and learn how to maintain and repair aircraft avionics systems in this fast expanding and exciting industry. This course will provide you with the kn...
Provider: Institute of Technical Education
Do you want to help others feel confident by improving the health of their “crowning glory”?You will learn to identify and analyse hair and scalp conditions and provide hair & scalp therapy and treatments. You will also play an important role in providing advice on hair care and nutrition.Acquire knowledge and skills which are highly relevant to the industryHandle salon operations.Pr...
Productivity & Innovation Information and Communications
Have you wondered how laser has the power to cut through steel?Apply for this course and you will be equipped with the skills and knowledge to perform laser cutting to produce precision parts for aircraft, automotive, medical devices, etc. You can be a specialist in creating computer numerical control (CNC) programmes for laser cutting, punching and bending to develop and manufacture precision com...
To provides the participants with skills and knowledge to facilitate the implementation of a productivity framework according to the Productivity Road Map and Action Plan developed. Participants will also learn to encourage and coordinate with the team to participate in role play.
Provider: KAPLAN PROFESSIONAL
Participants will experience and learn to apply the 5S techniques: 1. SEIRI - Clear unnecessary items from work area 2. SEITON - Organise work area in an orderly manner 3. SEISO - Clean work area 4. SEIKETSU - Maintain work area cleanliness 5. SHITSUKE - Maintain self-discipline in work area
Participants will experience and learn to: 1. Identify possible areas for continuous improvement and challenges in getting team to initiate actions for continuous improvement at the workplace 2. Lead and motivate team to initiate actions, ideas and suggestions to improve workplace or business performance 3. Assist team members to unleash their untapped innovation and creativity and increase their ...
Participants will experience and learn to: 1. Develop an organisational culture of innovation, enterprise and continuous improvement in consultation with stakeholders 2. Develop enterprise actions and strategies to improve organisational growth 3. Establish policies and strategies to promote initiative behaviour for continuous improvement at the workplace 4. Develop comprehensive policies that enc...
Participants will experience and learn to: 1. List personal competencies acquired through learning and experience 2. Determine personal career goals taking into account personal competencies 3. State sources of and interpret information on potential employment opportunities 4. Select jobs that best match personal competencies and career goals and apply for jobs 5. Prepare for and attend job interv...
Learners will learn to: - Map and evaluate business process using Value Stream Mapping tool - Defines and establishes the value flow as pulled by the customer - Identify and analyze non-value added steps or activities in a process using Value Stream Mapping Tool - Design and implement improvements to the business process - Measure and evaluate the improvement measures implemented against determine...
1. Apply Organisational Service Values and Systems 2. Contribute to Service Team Effectiveness 3. Follow-up post sales/service support 4 . Utilise and update a customer database
Participants will experience and learn to: 1. Recognise own emotional states, the causes of those emotional states and its effects on own and teams performance and interpersonal relationships at the workplace 2. Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of own Emotional Intelligence 3. Model behaviours that demonst...
A competent individual would learn and understand: ¿ Productivity objectives and underlying purpose and goals of productivity ¿ Productivity relating to: a. The basic formula of productivity b. Achieve productivity growth Ways to measure productivity growth Factors involved such as: cheaper, better, and faster that contribute to increase productivity Various types of employee behavior ...
The course provides the participants to unleash their innovative and creative potential by providing a systematic way of solving problems. It provides the participants on the “know how” for setting up safety and productivity innovation team which will facilitate safety and productive work. Throughout the course, the function of the safety innovation team will be discussed by implementing vario...
Provider: LEARNERS HUB PTE. LTD.