Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
We meet difficult people all the time. At best, such people can make life stressful and unpleasant. At worst they can keep you from achieving important goals especially at the workplace. Besides confrontation, there are other ways to win these people over by being persuasive to use our influence and turn conflict into co-operation.ObjectivesUpon completion of this workshop, parti...
Provider: Management Development Institute of Singapore (MDIS)
Objectives Understand regulatory provisions and statutory guides Have a greater appreciation of users needs, capabilities & challenges Ability to generate practical concepts that embodies an inclusive philosophy Adoption of practical UD strategies through holistic design solutions To exceed the minimum specifications and limitations of legislated mandates for an accessible an...
Provider: Building and Construction Authority
To provides the participants with skills and knowledge to facilitate the implementation of a productivity framework according to the Productivity Road Map and Action Plan developed. Participants will also learn to encourage and coordinate with the team to participate in role play.
Provider: KAPLAN PROFESSIONAL
Participants will experience and learn to: 1. Plan daily work to meet quality system requirements 2. Carry out daily work to meet quality system requirements 3. Maintain work quality 4. Improve work quality
Participants will experience and learn to: 1. Show initiative in identifying opportunities and goals for continuous improvement in workplace performance 2. Discuss with stakeholders on potential areas and/or practices for innovation at the workplace 3. Demonstrate innovative and enterprising behaviours to improve business performance in accordance with regulatory requirements and ethics 4. Review ...
Participants will experience and learn to: 1. Define and align team goals with departmental and organisational goals 2. Define own and individual roles within the team and work within the team and organisation dynamics 3. Maintain open communication with team members by sharing information and discussing work related issues to achieve individual and team goals to meet organisational requirements 4...
Participants will experience and learn to: 1. Analyse the types of teams required and their value in achieving organisational goals 2. Identify and elect work team members and align roles, responsibilities, objectives and expectations of the work team to organisational goals 3. Communicate the roles, responsibilities, objectives and expectations to the work team and empower team members to accompl...
Learners will learn to: -Initiate reengineering project given by stakeholders or sponsor -Identify and select processes for reengineering -Draw Process Chart using the mapping tool/software -Identify value added and non-values added activities within a process using the reengineering technique -Evaluate the process outcomes in term of cost, duration and service quality using the reengineering tech...
Training for Workplace Literacy (Comprehensive)
Training for Workplace Literacy (Conversational)
Training for Workplace Literacy (Writing)
Training for Workplace Numeracy
Participants will experience and learn to: 1. Analyse information gathered from the news media to determine relevant trends and issues that would affect work team 2. Analyse the implications of global competitiveness on ones job and team 3. Identify the competencies required in current job for self and team 4. Identify gaps in competencies, determine training and development needs and select res...