Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
This unit covers knowledge and application skills in analysing customer data to establish and improve the level of service quality and customer satisfaction in the organisation. This involves analysing service quality and customer satisfaction results, communicating findings and implementing improvement plans to close gaps.
Provider: Service Quality Centre
1. Develop a Service Mindset Learn how to develop a positive mindset towards service 2. Intensive Experiential Leaning Gain better understanding of the work of service professionals through a fun workshop 3. Employment Relevance Benefit from real-life service applications and the experiences of service awardwinners 4. Recognised Qualifications Pass the rigorous tests and acquire nationally recogni...
Human Resource Management Employment and Recruitment
On completion of this unit, the learner will be able to lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms. It also enables the learner to assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-...
Productivity & Innovation
On completion of this unit, the learner will to apply Systems Thinking to assess problems, formulate and implement solutions to address organisational issues typically encountered by one assuming a managerial role.
Wholesale and Retail Trade
Workplace Safety and Health
The competency unit, “Adapt to Change at Operations Level”, is one of the operational competency units under the Personal Management and Development (PMD) Skills competency category. The PMD Skills competency category aims to develop personal mastery competence to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals. On completion of this uni...
The competency unit, “Contribute Towards A Learning Organisation”, is one of the managerial units under the Personal Management and Development (PMD) Skills competency category. The PMD Skills competency category aims to develop personal mastery competence to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals. On completion of this unit, le...
The competency unit, “Apply Emotional Competence to Manage Self and Others in a Business Context” (ECMSO), is one of the competency units under the Personal Management & Development (PMD) Skills competency category. The PMD Skills competency category aims to develop personal mastery competence to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational...
The competency unit, “Solve Problems and Make Decisions at Operations Level”, is one of the operational competency units under the Analytical, Conceptual and Evaluative (ACE) Skills competency category. The ACE Skills competency category aims to develop the ability to generate feasible, efficient and innovative solutions to solve work problems, enhance productivity and capitalise on new opport...
Accounting Administration
The Master of Professional Accounting – Master of Business Administration allows graduates to distinguish themselves to future employers with a joint degree and delivers comprehensive training in accounting and finance while exposing students to key management areas including human relations, marketing, business law, taxation, economics and business information systems.Study ProgramStudents need...
Provider: JAMES COOK AUSTRALIA INSTITUTE OF HIGHER LEARNING PTE. LTD.
Information and Communications
This program provides a suitable pathway for students with a lower level Year 12, GCE ‘A’ Level qualifications or its equivalent to a degree course. This program is equivalent to the first 8 subjects of our Bachelor of Information Technology Program.Students in this course will be given a tailored program within the allocated study period to acquire the necessary skills needed to progress to a...
Education and Training
Secondary 1 - 3 : Course OutlineEnglish: Course content conforms strictly to the MOE syllabus. The whole course is very intensive and is conducted in English so as to help students to improve their English proficiency within a short period of time.Teaching methods are based on the syllabuses and curriculum used by the government schools in Singapore and the textbooks used are selected from MOE-app...
Provider: JE EDUCATIONAL COLLEGE PTE. LTD.
Accounting Information and Communications
Objectives:Upon completion of the course the students will be equipped with the knowledge as well as the understanding of the concepts and techniques involved in the preparation of computerised accounting information, in the analysis of costing behaviour and in the assessment of resource control.COMPULSORY SUBJECTS:COMPUTERISED ACCOUNTING LEVEL 3• Company Accounts• Tracking Profitability of De...
OUTLINE:Examination Techniques and strategies Skills for the Listening Module• Previewing and predicting• Listening for specific information• Checking and rewritingSkills for the Reading Module• Previewing• Interpreting the instructions and questions• Scanning the text for specific answers• Working out unfamiliar vocabularySkills for the Writing Module• Preparation• Writing ...
This course is designed for those who want to work in career education, career guidance and career counselling.The Career Industry Council of Australia (CICA) has endorsed the Graduate Certificate of Career Development delivered by James Cook University as meeting the Professional Standards for Australian Career Development Practitioners.This course can also be completed in conjunction with the Ma...
Full/Part TimeSemester I* S1 301 Data Structures and Algorithms* S1 302 Object-Oriented Programming Design and C* S1 303 Multimedia* S1 304 Data Communication & NetworkingSemester II* S2 405 Java* S2 406 Software Engineering* S2 407 Computer MarketingTeacher-Student ratio is 1:10Entry requirementsMinimum Age : 16 yearsAcademic qualification : Obtain Diploma in IT or Professional Cert...