Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Hotel & Accommodation
This is an Operations level core unit of 2 credits. On completion of this unit, the learner will have knowledge and application skills in acquire travel industry knowledge and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
This is an Operations level core unit of 3 credits. On completion of this unit, the learner will have knowledge and application skills in provide outbound travel packages and be able to apply them to the workplace.
This is an Operations level core unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in Service Other Public Areas & Back of House and be able to apply them to the workplace.
This is an Operations level qualification requiring students to complete 7 Competency Units (3 Core units and 4 Elective units) and attain at least 16 credits. Students will gain knowledge and become competent in skills from a broad range of highly-developed operational skills specific to the Hotel and Accommodation Services industry.
Tour and Travel Services
This is an Operations level core unit of 3 credits.On completion of this unit,participants will have the knowledge and application skills in handling guest arrival and be able to apply them to the workplace.
This is an Operations level unit of 4 credits.On completion of this unit,participants will have the knowledge application skills in servicing guest rooms and be able to apply them to the workplace.
This course is developed for and in conjunction with Scoot Airlines staff only. This is an Operations level qualification requiring students to complete 7 Competency Units (3 Core units and 4 Elective units). Students will gain knowledge and become competent in skills from a broad range of highly-developed operational skills specific to the Tour and Travel services industry.
This course is developed for and in conjunction with Singapore Cruise Centre staff only. This is an Operations level SOA requiring students to complete 3 Competency Units (3 Elective Units)Students will gain knowledge and become competent in skills from a number of highly-developed operational skills specific to the Tour and Travel services industry.
Workplace Safety and Health
This is an Operations level core unit. On completion of this unit, participants will have the knowledge and application skills in working safely and be able to apply them to the workplace.
Customer Service
Provider: Association of Singapore Attractions
Productivity & Innovation
1. Improvement in service level of walk-in customers 2. Increase in staff’s confidence level when communicating with customers 3. Increase in level of communication level between staff and management
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Administration
This competency category consists of 5 competency units. Each competency unit is known as a module. The Five modules are: CU1 Provide loans and membership services CU2 Support acquisitions and serials work CU3 Support bibliographic control work CU4 Support collection development CU5 Support general reference and information enquiry work Module Overview This module Competency Unit ...
Provider: Library Association of Singapore
Engineering
Certificate in Electrical & Electronics Fundamentals Module Synopsis Electrical Technology This module provides the foundation in electricity to prepare the participants for more specialized subjects. It deals with the basic concepts of electrical circuits and the methods used to analyze them. The module emphasis the understanding of the basic electrical circuit laws (Ohms Law, Kirchhoffs...
Provider: Ngee Ann Polytechnic
Marine & Port Services
Certificate in Naval Architecture Module Synopsis Fundamentals of Naval Architecture Analysis The module aims to provide students with an introduction to the important branches of Naval Architecture and basic principles relating to shipbuilding. Basic ship terminology and ship geometry would be introduced. Analytical methods such as simpsons rules, trapezium rules and centroid calculation w...
This programme addresses knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’...
Provider: Singapore Institute Of Retail Studies (SIRS)
Food and Beverages
On completion of this unit, the learner will have the knowledge and application skills in processing payments and be able to apply them to the workplace. This includes: setting up cash stations posting and issuing bills to guests processing payments correcting errors closing out cash stations
Provider: BOX HILL INSTITUTE SINGAPORE PTE. LTD.
Provider: INTEGRATED LEARNING SYSTEMS PTE LTD
Accounting Banking & Finance
The London Chamber of Commerce & Industry (LCCI) was established more than 100 years ago and is one of the oldest and largest examining bodies in the field of business. The Certificates and Diplomas are internationally recognized standards of attainment and are highly regarded by Professional Bodies , Employers and Government Worldwide. In many countries , LCCI qualifications are considered to be ...
Provider: OMEGA INTERNATIONAL COLLEGE PTE. LTD.
This competency unit covers the skills and knowledge required to take a leading role in the optimisation of a platformer unit. It includes verifying that production systems comply with WSH and environmental requirements; and plant and equipment utilisation is planned, carried out and problems solved to meet operational needs
Provider: PETROFAC TRAINING INSTITUTE PTE. LTD.