Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
This unit addresses the skills and knowledge required to handle diversity. It includes recognising the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle diversity in the service environment, and monitoring ones actions in handling diversity. Course Content 1. Recognise the importance of inclusiveness when working in a diverse service environmen...
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
Engineering
Certificate in Fundamentals of Electrical & Electronic Engineering Module Synopsis DC Technology & Applications This module provides the students with the necessary knowledge and skills in solving dc network by using Ohms Law, Kirchhoffs Law and Thevenin Theorem. Topics covered include series circuits, parallel circuits and series-parallel circuits which are arranged in easy to understand sty...
Provider: Ngee Ann Polytechnic
The objective of this course is to highlight the goal of service recovery. Learners will gain the understanding of service breakdowns from a customers viewpoint and use the knowledge gained as a competitive tool. The course would help learners to identify key concepts and principles of a service recovery strategy. Learners can identify and implement service recovery plans to win back customers b...
Provider: PARKWAY COLLEGE OF NURSING & ALLIED HEALTH PTE. LTD.
Information and Communications
The Pro Tools 101: Introduction to Pro Tools covers basic Pro Tools principles, giving you everything you need to complete a Pro Tools project, from initial set up to final mixdown. This course focuses on Pro Tools software and covers a multitude of new functions and feature enhancements. Whether your project involves recording of live instruments, MIDI sequencing of software synthesisers, or audi...
Provider: REPUBLIC POLYTECHNIC
Covering a wide range of topics, from custom brushes to chart creation, this course reveals a whole new level of power, creativity, and efficiency with Adobe Illustrator CS6. Learn how to work with Live Paint groups, get the most out of the Graphic Style feature, and take advantage of Illustrators wide range of Symbols. You will also learn advanced gradient mesh, powerful 3D functionality, and i...
Provider: SAPURA SYNERGY SINGAPORE PTE. LTD.
This programme addresses knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’...
Provider: Singapore Institute Of Retail Studies (SIRS)
Security and Investigation
Handle security incidents and services so that they can perform their duties effectively and professionally Attain SOA for this competency unit with the aim of achieving the WSQ security: Certificate in Security Operations. Course Outline (SE SO 102C 1): Contain Incidents of damage to facilities and equipment Handle Fire related incidents Handle suspicious behaviour and crime related inc...
Provider: ABSOLUTE KINETICS CONSULTANCY PTE LTD
Food and Beverages
On completion of this unit, the trainee will be able to: ¿ Prepare bar area for service (mise en place) ¿ Mix/Prepare drinks ¿ Serve bottled and draught beer ¿ Serve mixed drinks ¿ Provide bottled service ¿ Prepare and serve flambé drinks ¿ Maintain bar area and perform closing duties
Provider: BOX HILL INSTITUTE SINGAPORE PTE. LTD.
Hotel & Accommodation
On completion of this unit, participants will have the knowledge and skills in handling guest/resident arrival and be able to apply them to the workplace. These include: Follow procedures for starting shift Perform activities prior to guest/resident arrival Respond to walk-in guest/resident Check in guest/resident Follow end-of-shift procedures
Productivity & Innovation
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
Training for Workplace Literacy (Comprehensive)
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Training for Workplace Literacy (Conversational)
Training for Workplace Literacy (Writing)
Training for Workplace Numeracy
Broadcasting Publishing and Media
This unit covers managing audio equipment in a studio setting.
Provider: SINGAPORE MEDIA ACADEMY PRIVATE LIMITED
On completion of this course, participant will acquire the WSH knowledge and skills to assist in the implementation of WSH control measures and management system. The knowledge acquired is mainly factual and procedural requiring basic comprehension skills.
Provider: ST ELECTRONICS (E-SERVICES) PTE. LTD.